Service Manager Heavy Construction

Altorfer Inc; Davenport (IA); On-site; USD 75,000 - 105,000; Full time

Job summary

Altorfer Inc in Davenport, IA seeks a Service Manager for the Heavy Construction division. Lead the service department across shop and field operations, ensuring safety, productivity, and top‑tier customer service. Manage personnel, quotes, and work orders while promoting a culture of safety and professional development.

The role requires strong leadership, excellent communication, and the ability to guide a diverse team in a fast-paced environment, with occasional Saturday work as needed.

Qualifications

• Experience in supervisory roles in heavy equipment service.
• Excellent customer communication and service skills.
• Ability to express ideas and influence others positively.
• Willingness to work some Saturdays when needed.
• Ability to lift 75 lbs and perform physical tasks.

Responsibilities

• Provide leadership to ensure safe, efficient and productive operations with high customer satisfaction.
• Demonstrate strong customer communication and motivate a large workforce.
• Assist customers and technicians on repairs; define scope of work.
• Assist with quotes, work orders, and invoicing.
• Oversee technician and supervisory staff performance and annual reviews.
• Promote safety and support professional development.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Supervisory experience

Written communication

Fast-paced environment

Safety minded

Lift 75 lbs

PC literacy

Education

2-4 year college degree or 10 years Caterpillar Heavy Equipment repair experience

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Service Manager Heavy Construction

Req No.: 2026-5797

Category: Management

Location: US-IA-Davenport

Type: Regular Full-Time

Union or Non-Union: Non-Union

Division: Heavy

Company: Altorfer Inc

Working Hours/Days

7:00am - 5:00pm, Monday - Friday, weekends as needed.

Basic Duties

Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel.

• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders
• Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary.
• Promote safety in the workplace and help lead technical and professional development.
• Perform other duties as assigned.

Qualifications

• 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience. Previous supervisory experience helpful.
• Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
• Knowledge of Caterpillar Equipment and Technical Training preferred.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills and customer service skills are needed.
• Ability to work in a fast paced environment and willing to work some Saturdays when needed.
• Must be able to lift 75lbs.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a High School Diploma or equivalent
• Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements/Working Conditions

This position works in an office environment and in the service shop. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.