Field Service Supervisor, Heavy, Altorfer Industries

careers-altorfer; East Dundee (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Paid holidays

Paid parental leave

Paid time off

Job summary

Altorfer Industries is seeking a Field Supervisor to oversee dispatch, efficiency, and discipline of field technicians. The role requires deep knowledge of construction equipment repair, strong dispatch organization, and focus on customer relations.

Responsibilities include leading daily operations, coordinating activities, managing work orders, quotes, and safety programs, with a compensation package reflecting industry standards.

Qualifications

• Minimum 5 years’ experience as a service technician in heavy equipment or related fields.
• At least 2 years in management or leadership roles.
• Advanced user of Microsoft Office, especially Excel.
• Working knowledge of Caterpillar DBSi, SIMS 2 and PSEL is a plus.
• Working knowledge of DSI dispatch system is a plus.

Responsibilities

• Exemplify corporate values: integrity, customer focus, accountability and teamwork.
• Provide leadership and direction to achieve customer satisfaction and profitability.
• Conduct regular meetings to coordinate activities and communicate company strategy.
• Manage workflow and scheduling to maximize shop efficiency and customer satisfaction.
• Oversee service, repair and reconditioning of machines in the field.
• Manage field service communications and work order processes from opening to invoicing.
• Develop quotes for complex jobs and obtain approvals.
• Enforce work rules and company policies; monitor WIP.
• Conduct semi-annual performance reviews for direct reports.
• Ensure operations meet industry and company performance metrics.
• Participate in sales calls with Sales Reps when needed.
• Perform safety inspections on field vehicles and programs.

Skills

Leadership

Customer relations

Communication

Project management

Discipline

Education

Diesel technology trade degree

Tools

MS Office

Excel

Caterpillar DBSi

SIMS 2

PSEL

DSI dispatch system

Job description

Working Hours/Days

M-F 6:30-3:30

Overview

POSITION SUMMARY:

Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

Basic Duties

• Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components in the field.
• Manage field service customer communications
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Consistently enforce work rules and company policies
• Effectively manage all Work In Progress (WIP)
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps.
• Perform all safety inspections on field vehicles and current employee safety programs.

Non-Union IND

Altorfer Industries offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $80,000-$90,000 annually

Qualifications

• 5 years’ experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
• Minimum of at least two years demonstrated previous management and/or leadership experience
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
• Working knowledge of DSI dispatch system a plus

SUPERVISORY RESPONSIBILITIES: Direct reports to include all field technicians reporting to him. Manage all admin personnel assigned to his area.

Skills and Abilities

• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place corresponding letter next to each category. “C” Constantly (6-8 hrs/day)

“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.

Climbing: o

Stooping: o

Kneeling: o

Crouching: na

Crawling: o

Reaching: f

Standing: f

Sitting: f

Walking: o

Grasping: o

Repetitive Motion: f

Keyboarding: na

Pulling: o

Lifting: na

Pushing: o

Up to 25 lbs.: o

Up to 25 lbs.: o

Up to 25 lbs.: o

Na: 26-50 lbs.

Na: 26-50 lbs.

Na: 26-50 lbs.

Na: 26-50 lbs.

Subject to both inside and outside conditions.