Service Manager: Guest Experience & Team Training

Workstream; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Daily pay

Health insurance

401K

Growth opportunities

Job summary

Popeyes in Atlanta, GA is seeking a Service Manager to lead daily restaurant operations, ensure guest satisfaction, and drive performance. You will train and coach team, coordinate service and upkeep of standards to deliver Cajun hospitality and quality food.

This role offers growth opportunities in a fast-paced environment with competitive pay and benefits, including daily pay, health insurance, and retirement options. Join us to empower a strong team culture.

Qualifications

• Strong attention to detail and a passion for food quality and presentation.
• Ability to work effectively in a team environment and communicate clearly with team members in a fast-paced environment.

Responsibilities

• Training and Execution: Cajun Hospitality/TIP-TOP; Suggestive Selling; Service Basics; H.E.A.R.T.; Manage Alerts; Drive Thru service with speed initiatives; Cross-training of team members and PA completions; Echo communication from Service Team to Production Team; LTO training of procedures and follow-up of the execution; Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA); 5-day New Hire Training plan executed, schedule NH and cross training; Developing a Pros Team or crew trainers; Completing and analyzing the Service Tracker.

Skills

Attention to detail

Teamwork

Communication

Customer service

Job description

Popeyes in Atlanta, GA is seeking a Service Manager to lead daily restaurant operations, ensure guest satisfaction, and drive performance. You will train and coach team, coordinate service and upkeep of standards to deliver Cajun hospitality and quality food.

This role offers growth opportunities in a fast-paced environment with competitive pay and benefits, including daily pay, health insurance, and retirement options. Join us to empower a strong team culture.