Guest Experience & Service Manager

Workstream; Tampa (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Daily pay

Paid time off

Health insurance

401(k)

Job summary

Popeyes in Tampa is seeking a Service Manager to lead daily dining room and drive-thru operations, ensuring a memorable guest experience. You will train staff, monitor service quality, and coordinate with production to maintain high standards.

The role emphasizes attention to detail, teamwork, and adaptability in a fast-paced restaurant environment, with a focus on growth and performance improvement. Competitive pay and benefits available.

Qualifications

• Strong attention to detail and a passion for food quality and presentation.
• Ability to work effectively in a team environment and communicate clearly with team members in a fast-paced environment.
• Previous experience in a kitchen or food service environment is preferred but not required.

Responsibilities

• Oversee daily service operations to ensure guest satisfaction and timely service.
• Coordinate onboarding and ongoing training for service team members.
• Manage schedules, forecasts, and inventory in partnership with RGM and back-of-house teams.
• Drive through service improvements and flag issues for production and service teams.

Skills

Attention to detail

Team communication

Customer service

Fast-paced environment

Job description

Popeyes in Tampa is seeking a Service Manager to lead daily dining room and drive-thru operations, ensuring a memorable guest experience. You will train staff, monitor service quality, and coordinate with production to maintain high standards.

The role emphasizes attention to detail, teamwork, and adaptability in a fast-paced restaurant environment, with a focus on growth and performance improvement. Competitive pay and benefits available.