Service Manager: Lead Guest Experience & Team Growth

Workstream; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay and Bonus

Daily Pay & Electronic Pay

Paid Time Off

Health insurance: Medical, Dental &amp

401 K/ Retirement

Shift Meal

Growth opportunities

Job summary

Popeyes is seeking a Service Manager to join our Jacksonville restaurant team. You will be responsible for delivering a memorable dining experience, leading a fast-paced service team, and upholding quality and presentation standards.

Responsibilities include training, scheduling, handling guest feedback, and ensuring clean, organized dining areas while maintaining curb appeal and safety. Weekend and holiday availability is required.

Qualifications

• Strong attention to detail and a passion for food quality and presentation.
• Ability to work effectively in a team environment and communicate clearly in a fast-paced setting.
• Previous experience in a kitchen or food service environment is preferred but not required.
• Ability to stand 4–8 hours and lift up to 50 lbs.
• Willingness to work weekends, holidays, and flexible shifts.
• Provide professional attire (black dress pants) for safety and appearance.

Responsibilities

• Provide guests with a memorable dining experience and uphold service standards.
• Lead service basics, training, and cross-training of team members.
• Manage alerts and ensure speedy drive-thru service with accuracy.
• Onboard new service team members and conduct ongoing training.
• Prepare weekly forecasts and staff schedules for the restaurant role manager.
• Maintain restaurant cleanliness, organization, and curb appeal.
• Handle guest complaints and respond to Qualtrics alerts promptly.

Skills

Team communication

Attention to detail

Food service experience

Flexibility

Job description

Popeyes is seeking a Service Manager to join our Jacksonville restaurant team. You will be responsible for delivering a memorable dining experience, leading a fast-paced service team, and upholding quality and presentation standards.

Responsibilities include training, scheduling, handling guest feedback, and ensuring clean, organized dining areas while maintaining curb appeal and safety. Weekend and holiday availability is required.