Service Manager: Growth & Auto Service Leadership

The Goodyear Tire & Rubber Company; Somerville (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

401(k)

Life insurance

Disability

Tuition assistance

Sick time

Vacation time

Tire discounts

Job summary

Goodyear is seeking a Service Manager in Somerville, MA to lead the service department, schedule technicians, and manage guest experiences in a fast-paced store environment. You will drive tire and service sales, train staff, and ensure promotions and warranties are clearly communicated to guests.

The role requires building strong relationships, supervising daily workflows, and maintaining safety standards while supporting company growth and customer satisfaction.

Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Job description

Goodyear is seeking a Service Manager in Somerville, MA to lead the service department, schedule technicians, and manage guest experiences in a fast-paced store environment. You will drive tire and service sales, train staff, and ensure promotions and warranties are clearly communicated to guests.

The role requires building strong relationships, supervising daily workflows, and maintaining safety standards while supporting company growth and customer satisfaction.