Service Manager, Field Operations (HVAC/Facilities)

KEMCO Facilities Services; Birmingham (AL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Provided computer and cell phone

Health, dental, and vision insurance

401k with company match

PTO and holidays

Ongoing training and development

Job summary

The position is hybrid with occasional travel; strong organizational and customer-service skills are essential. A high school diploma is required, with PMP a plus, and a background in trades management is favored.

Qualifications

• Requires 2–5 years of field service management experience.
• HVAC/plumbing/electrical/general construction knowledge is a plus but not required.
• Experience with dispatching, tracking work orders, inventory and invoicing is required.

Responsibilities

• Manage daily field service operations of 10–15 technicians in a wide territory.
• Plan, dispatch and monitor service orders; ensure 100% completion before invoicing.
• Coordinate with project managers and clients to meet timelines and profitability.
• Maintain safety, quality, and compliance across operations.
• Keep detailed records of service orders, tools and inventory.

Skills

Problem-Solving

Communication

Time Management

Customer Focus

Education

High school diploma or GED

PMP certification (plus)

Tools

CMMS/Service management software

ServiceChannel

Corrigo

Fexa

MS Office (Excel, Outlook)

Excel

Outlook

Job description

The position is hybrid with occasional travel; strong organizational and customer-service skills are essential. A high school diploma is required, with PMP a plus, and a background in trades management is favored.