Service Manager, Field Operations (HVAC/Facilities)

KEMCO Facilities Services

Birmingham (AL)

Hybrid

USD 60,000 - 65,000

Full time

7 days ago
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Benefits offered by this job

Competitive salary
Provided computer and cell phone
Health, dental, and vision insurance
401k with company match
PTO and holidays
Ongoing training and development

Job summary

The position is hybrid with occasional travel; strong organizational and customer-service skills are essential. A high school diploma is required, with PMP a plus, and a background in trades management is favored.

Qualifications

  • Requires 2–5 years of field service management experience.
  • HVAC/plumbing/electrical/general construction knowledge is a plus but not required.
  • Experience with dispatching, tracking work orders, inventory and invoicing is required.

Responsibilities

  • Manage daily field service operations of 10–15 technicians in a wide territory.
  • Plan, dispatch and monitor service orders; ensure 100% completion before invoicing.
  • Coordinate with project managers and clients to meet timelines and profitability.
  • Maintain safety, quality, and compliance across operations.
  • Keep detailed records of service orders, tools and inventory.

Skills

Problem-Solving
Communication
Time Management
Customer Focus

Education

High school diploma or GED
PMP certification (plus)

Tools

CMMS/Service management software
ServiceChannel
Corrigo
Fexa
MS Office (Excel, Outlook)
Excel
Outlook

Job description

The position is hybrid with occasional travel; strong organizational and customer-service skills are essential. A high school diploma is required, with PMP a plus, and a background in trades management is favored.

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