Service Manager: Equipment Maintenance & Fleet Ops

Sunbelt Rentals; Cleveland (TN); On-site; USD 62,000 - 73,000; Full time

Job summary

Sunbelt Rentals in Cleveland, TN is seeking a Service Manager to lead the repair and maintenance of company and customer equipment. You will organize yard status, schedule service calls, order parts, and train staff mechanics to ensure timely availability of equipment.

Responsibilities include documenting equipment status, handling customer complaints, promoting safety, performing QC checks, managing work orders and parts inventory, and generating monthly reports.

Qualifications

• Valid driver's license.
• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste
• Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
• Perform other duties assigned as assigned by the manager.

Skills

Driver's license

Repair experience

Maintenance planning

Supervisory

Equipment safety

Planning

Computer literacy

Reporting

Inventory management

Job description

Sunbelt Rentals in Cleveland, TN is seeking a Service Manager to lead the repair and maintenance of company and customer equipment. You will organize yard status, schedule service calls, order parts, and train staff mechanics to ensure timely availability of equipment.

Responsibilities include documenting equipment status, handling customer complaints, promoting safety, performing QC checks, managing work orders and parts inventory, and generating monthly reports.