Service Manager - Elevate Customer Experience in Auto Service

Auto Group; Fletcher (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Life Insurance

Wellness Program

Paid Time Off

Employee Discounts

Career Growth Opportunities

Leadership and ProfessionalDevelopment

Company Events and Celebrations

Positive, Team-Oriented Work Enviorn"

Job summary

Hunter Automotive Group is seeking an experienced Service Manager to lead our Western North Carolina service department. You will guide technicians and advisors, ensure efficient operations, and deliver an outstanding customer experience.

We value a proactive, people-focused leader who can coach a team, manage workflows, and uphold Hunter's core values. If you thrive in a fast-paced, customer-driven environment, apply to join our fourth-generation, family-owned company.

Qualifications

• Previous automotive service experience is required.
• Previous leadership or management experience preferred.
• Strong verbal and written communication skills.
• Friendly, outgoing, and customer-focused personality.
• Strong problem-solving and decision-making abilities; ability to think quickly in a fast-paced environment.
• Basic computer skills and ability to learn dealership software.
• Strong organizational and multitasking skills.
• Professional attitude and strong work ethic.

Responsibilities

• Lead and support service team members to achieve department goals.
• Ensure high-quality customer experience and maintain consistent service standards.
• Prepare accurate estimates and review repair recommendations.
• Identify repairs that may be covered under manufacturer warranties.
• Oversee service operations to maintain efficient workflow and accurate paperwork.

Skills

Customer focus

Leadership

Communication

Problem solving

Organization

Multitasking

Team coaching

Dealership software

Tools

Dealership software

Job description

Hunter Automotive Group is seeking an experienced Service Manager to lead our Western North Carolina service department. You will guide technicians and advisors, ensure efficient operations, and deliver an outstanding customer experience.

We value a proactive, people-focused leader who can coach a team, manage workflows, and uphold Hunter's core values. If you thrive in a fast-paced, customer-driven environment, apply to join our fourth-generation, family-owned company.