Service Manager: Elevate Customer Experience & Field Ops

Esler Companies | Renewal by Andersen; King of Prussia (PA); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your,?

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Job summary

Esler Companies | Renewal by Andersen in King of Prussia, PA is seeking an experienced Service Manager to lead our service team and uphold exceptional customer experiences. You will supervise technicians, manage budgets, and optimize warranty processes to ensure profitability and high standards.

The ideal candidate has strong leadership, excellent communication, and at least 2 years in a management role. A high school diploma is required, with a college degree preferred, and deep knowledge of

Qualifications

• Strong leadership and team supervision skills required.
• Experience with customer service processes and homeowner interactions.
• Excellent written and verbal communication abilities.
• High School diploma required; college degree preferred.
• At least 2 years of management experience required.

Responsibilities

• Direct, supervise, and train all team members, ensuring proper techniques, policies and procedures are followed.
• Provide continuous feedback to teammates, Installation managers, and crews.
• Develop and maintain ongoing service training programs.
• Manage warranty reimbursement program and optimize profitability.
• Improve service quality by enforcing policies and collaborating with other areas.
• Prepare and manage budgets, schedules, and corrective actions.
• Conduct field inspections to ensure standards are met.

Skills

Leadership

Customer service

Communication

Budgeting

Warranty knowledge

Education

High School diploma

College degree preferred

Job description

Esler Companies | Renewal by Andersen in King of Prussia, PA is seeking an experienced Service Manager to lead our service team and uphold exceptional customer experiences. You will supervise technicians, manage budgets, and optimize warranty processes to ensure profitability and high standards.

The ideal candidate has strong leadership, excellent communication, and at least 2 years in a management role. A high school diploma is required, with a college degree preferred, and deep knowledge of