Installation Coordinator: Scheduling & Customer Success

Esler Companies; King of Prussia (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your 9

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Job summary

Esler Companies, Renewal by Andersen division, is seeking an Installation Coordinator to join the Operations team in King of Prussia, PA. You will schedule installations, delight customers, and maintain communications to update progress while coordinating with install teams for current requests.

The role emphasizes strong customer service, organized scheduling, and documentation. A High School diploma is required; college degree preferred, and tech-savvy candidates are encouraged to apply.

Responsibilities

• Follow up on Jobs in Progress to ensure scheduling.
• Maintain installation scheduling of installation managers, and create service folders with proper documentation for IMs.
• Takes inbound and outbound scheduling calls.
• Prepares customer correspondence when deemed appropriate, such as paid invoices or rebates.
• Provides back up and support to other members of the operations team as needed.
• Keep continuous communications with assigned customers to ensure questions/concerns about their project are addressed.
• Possibly prepares contract amendments as necessary.
• Other job duties as assigned.

Job description

Esler Companies, Renewal by Andersen division, is seeking an Installation Coordinator to join the Operations team in King of Prussia, PA. You will schedule installations, delight customers, and maintain communications to update progress while coordinating with install teams for current requests.

The role emphasizes strong customer service, organized scheduling, and documentation. A High School diploma is required; college degree preferred, and tech-savvy candidates are encouraged to apply.