Service Manager (Earn up to $85k/yr + Bonus Structure)

Hogsalt; Chicago (IL); Hybrid; USD 51,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) program

Commuter benefits

Dining discounts

Job summary

Trivoli Tavern, a part of Hogsalt, is seeking a dedicated and experienced Front Of House Manager for a full-time role with a salary negotiable plus bonus structure. The candidate will uphold Hogsalt’s values, lead FOH operations, and mentor staff while delivering exceptional hospitality.

The position requires a minimum of 3 years in a fast-paced restaurant and 1 year in a managerial role, with open evening/weekend/holiday availability.

Qualifications

• Minimum of 3 years working in a fast-paced, full-service restaurant.
• At least 1 year of experience in a management position.
• Ability to identify problems and be solution-oriented in regarding service and restaurant operations.
• Must have open availability including evenings, weekends, and holidays; schedule subject to modification.
• Must be able to frequently lift items weighing up to 50 pounds.

Responsibilities

• Progress and refine all areas of service in the restaurant.
• Ensure all policies and procedures are followed, including recruiting, hiring and training, 6-month employee reviews, progressive discipline, and any other employee documentation.
• Communicate professionally with guests, employees, and leadership.
• Complete general administrative tasks including opening/closing duties, cash handling, refunds, and maintaining facilities and supplies.
• Assist with training for front-of-house staff, updating training materials.
• Provide coaching and support for all hourly employees and fill into FOH positions as needed.
• Support the hospitality team to create a joyful, transportive guest experience.

Skills

FOH management

Staff training

Customer service

Budgeting

Job description

Service Manager (Earn up to $85k/yr + Bonus Structure)

Description

Trivoli Tavern , a part of Hogsalt , is looking for a dedicated and experienced Full TimeFront Of House Manager(Salary Negotiable + Bonus Structure) to join our team!

Our ideal candidate is passionate about upholding Hogsalt’s values of harmony, accountability, and resilience. Successful Hogsalt leaders are enthusiastic about providing genuine hospitality to guests, and actively contribute to a collaborative and positive workplace culture.

We offer a full suite ofbenefits, including partially subsidizedmedical, dental, vision, life insurance, a 401(k) program, commuter benefits, dining discounts and rewards, and vested paid time off!

Experience & Qualifications:

Minimum of 3 years working in a fast-paced, full-service restaurant.

At least 1 year of experience in a management position.

Ability to identify problems and be solution-oriented in regarding service and restaurant operations.

Must have open availability including evenings, weekends, and holidays; schedule subject to modification and/or approval by the Service Director or Vice President of Service & Operations.

Must be able to frequently lift items weighing up to 50 pounds.

Duties & Responsibilities:

Progress and refine all areas of service in the restaurant.

Ensure all policies and procedures are followed, including recruiting, hiring and training, 6-month employee reviews, progressive discipline, and any other employee documentation.

Communicate professionally and confidently with guests, employees, and leadership.

Complete general administrative tasks including opening and closing duties, cash handling, processing refunds, and maintaining restaurant facilities and supplies.

Assist with all training for front-of-house staff, including updating training materials.

Provide consistent coaching and support for all hourly employees, and possess the ability to fill into any FOH hourly position.

Hogsalt is not your typical restaurant group. Guests know us for transportive spaces and sumptuous fare, but what we are most proud of is the generosity we extend to our teams. Our service team reimagines hospitality with energy and a sense of fun. Our culinary team makes classic dishes so expertly that you'll remember why they became classics. No matter which of our 20+ restaurants you visit, you'll see we're an organization that makes people — our guests and ourselves — happy.

We run background checks on all new hires in this position.