Service Manager — Drive Profit, Ops, & Team Excellence

Paylocity; Decatur (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Paylocity is seeking a Service Manager to lead the service department, oversee advisors and technicians, and ensure profitable operations. You will manage budgeting, staffing, and customer satisfaction while maintaining compliance with safety and quality standards.

The role requires strong leadership, communication, and organizational skills, with responsibilities spanning scheduling, performance reviews, and interdepartmental coordination to maximize efficiency.

Qualifications

• Two years of experience in an auto repair facility.
• ASE certification is preferred.
• One year of supervisory experience.
• Valid driver's license and good driving record.

Responsibilities

• Forecast goals and objectives for the department and strive to meet them.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Set pricing policies to achieve department gross profit targets.
• Prepare and administer an annual operating budget for the service department.
• Maintain service records and ensure quality workmanship.

Skills

Supervisory experience

Communication skills

Team coordination

Driving license

Education

High School diploma or equivalent

Job description

Paylocity is seeking a Service Manager to lead the service department, oversee advisors and technicians, and ensure profitable operations. You will manage budgeting, staffing, and customer satisfaction while maintaining compliance with safety and quality standards.

The role requires strong leadership, communication, and organizational skills, with responsibilities spanning scheduling, performance reviews, and interdepartmental coordination to maximize efficiency.