Service Manager: Lead Ops, P&L & Customer Experience

FleetPride; Utah; On-site; USD 65,000 - 90,000; Full time

Job summary

FleetPride is seeking a Service Manager to supervise all service operations in the Service Center, manage P&L, inventory, and staff scheduling. You will drive performance, coach employees, ensure safety, and deliver outstanding customer service while meeting EBITDA and budget goals.

This role requires strong leadership and industry knowledge to maintain high standards and customer satisfaction. It is based at our Utah Service Center with a fast-paced, detail-oriented culture.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Proficient with inventory catalogs and MS/Google productivity tools.

Responsibilities

• Oversee all Service functions and workspaces in the Service Center.
• Delegate service tasks; monitor workflow progress.
• Deliver excellent customer service and provide knowledge/advice to customers.
• Coach employees to achieve high performance and manage costs and assets.
• Act as primary information source for service/inventory/product knowledge.
• Update work orders and invoices ensuring accuracy and timeliness.
• Provide quality checks on work performed and invoicing accuracy.
• Maintain good relations with vendors, dealers and subcontractors.
• Keep a safe and clean workspace at all times.
• Monitor employee work and report progress to improve efficiency.
• Follow industry standards, regulations, and laws.
• Help train new employees on procedures and safety.
• Stay up to date with industry standards and innovations.
• Provide direction and accurate reporting to senior management.

Skills

P&L management

Productivity calculation

Oral and written communication

Customer service

Salesmanship

Leadership/Coaching

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Google Docs

Inventory catalogs

Job description

FleetPride is seeking a Service Manager to supervise all service operations in the Service Center, manage P&L, inventory, and staff scheduling. You will drive performance, coach employees, ensure safety, and deliver outstanding customer service while meeting EBITDA and budget goals.

This role requires strong leadership and industry knowledge to maintain high standards and customer satisfaction. It is based at our Utah Service Center with a fast-paced, detail-oriented culture.