Service Manager - Customer-Centric Ops Leader (Flexible)

Downtown-Toyota-of-Oakland; Oakland (CA); Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Paid sick time

Paid vacation time

Flexible schedule

401K

Direct deposit

Résumé du poste

Downtown Auto Center in Oakland, CA is seeking a Service Manager-Toyota to oversee our service department and elevate customer satisfaction. You will lead, train, and mentor staff while ensuring efficient service delivery and strong customer relationships.

The role focuses on developing service strategies, monitoring performance metrics, handling escalations, and fostering a customer-centric culture. Equal opportunity employer.

Qualifications

• 5+ years of experience in service management or related role.
• Excellent communication and interpersonal skills.
• Detail-oriented with high accuracy in data analysis and reporting.
• Commitment to delivering outstanding customer service.
• Ability to build and maintain customer relationships and manage staff.

Responsabilités

• Lead and manage the service department to ensure efficient service delivery and customer satisfaction.
• Build and maintain solid customer relationships and provide personalized service solutions.
• Develop and implement service strategies to improve customer experience and meet objectives.
• Monitor service metrics and analyze feedback to drive improvements.
• Hire, train and mentor service staff and promote a high-performance culture.
• Escalate complex issues and resolve conflicts professionally.
• Foster a customer-centric culture within the team.

Connaissances

Leadership

Communication

Customer service

Data analysis

Problem solving

Detail oriented

Outils

CRM software

Description du poste

Downtown Auto Center in Oakland, CA is seeking a Service Manager-Toyota to oversee our service department and elevate customer satisfaction. You will lead, train, and mentor staff while ensuring efficient service delivery and strong customer relationships.

The role focuses on developing service strategies, monitoring performance metrics, handling escalations, and fostering a customer-centric culture. Equal opportunity employer.