Service Manager

Downtown-Toyota-of-Oakland; Oakland (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid sick time

Paid vacation time

Flexible schedule

401K

Direct deposit

Job summary

Downtown Auto Center in Oakland, CA is seeking a Service Manager-Toyota to oversee our service department and elevate customer satisfaction. You will lead, train, and mentor staff while ensuring efficient service delivery and strong customer relationships.

The role focuses on developing service strategies, monitoring performance metrics, handling escalations, and fostering a customer-centric culture. Equal opportunity employer.

Qualifications

• 5+ years of experience in service management or related role.
• Excellent communication and interpersonal skills.
• Detail-oriented with high accuracy in data analysis and reporting.
• Commitment to delivering outstanding customer service.
• Ability to build and maintain customer relationships and manage staff.

Responsibilities

• Lead and manage the service department to ensure efficient service delivery and customer satisfaction.
• Build and maintain solid customer relationships and provide personalized service solutions.
• Develop and implement service strategies to improve customer experience and meet objectives.
• Monitor service metrics and analyze feedback to drive improvements.
• Hire, train and mentor service staff and promote a high-performance culture.
• Escalate complex issues and resolve conflicts professionally.
• Foster a customer-centric culture within the team.

Skills

Leadership

Communication

Customer service

Data analysis

Problem solving

Detail oriented

Tools

CRM software

Job description

Service Manager-Toyota

At Downtown Auto Center, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities, and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Downtown Auto Center is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!

What we offer

• Medical, dental, and vision insurance
• Paid sick time
• Paid vacation time
• Flexible schedule
• 401K
• Direct deposit

As a service manager, you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction.

This includes:

• Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
• Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.
• Developing and implementing service strategies to enhance customer experience and meet service objectives.
• Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
• Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.

Qualification

• 5+ years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.
• Demonstrated success in customer service, handling complaints, budget management and effective marketing tactics.
• Proficiency in customer relationship management tools and software for tracking and monitoring service performance.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
• Detail-oriented with a high level of accuracy in data analysis and reporting.
• Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
• A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.

If you have a strategic mindset, leadership skills and a zeal to deliver smooth customer experiences, we look forward to your application.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.