Service Manager - Commons at University Square

Dayrise Residential, LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (Birthday)

Paid Holidays

Quarterly Bonuses

Monthly Bonuses

Rent Discounts

401(k) with Employer Match

Job summary

Dayrise Residential, LLC is seeking a Service Manager at Commons at University Square in Charlotte, NC. You will lead the maintenance team, oversee repairs, preventive maintenance, vendor partnerships, and ready homes for new residents while fostering a high‑performing, customer‑focused culture.

The role requires 2–3 years of multifamily maintenance leadership, EPA Type I/II or Universal and CPO certifications, a valid driver’s license, and proficiency with RealPage.

Qualifications

• 2–3 years of multifamily maintenance leadership experience.
• EPA Type I/II or Universal certification required.
• CPO certification required, valid driver’s license.
• Proficient with property management software RealPage.

Responsibilities

• Lead and inspire a team of service technicians.
• Manage work orders and preventive maintenance programs.
• Oversee vendor services and budget alignment.
• Ensure units and common areas meet high standards.
• Be part of on-call rotation for emergencies.

Skills

Team leadership

Work orders management

Vendor management

Customer service

MS Office

Education

High school diploma

EPA Type I/II or Universal

CPO certification

Valid driver’s license

Tools

RealPage

Microsoft Office

Job description

At Dayrise, our culture is rooted in joy, service, and collaboration. We approach challenges as a team, with creativity and care, always focused on delivering exceptional results.

Together, we rise to shine—for our residents, for our partners, and for each other.

Leadership That Cares

At Dayrise, you are part of a team led by hands-on leaders who listen, support, and invest in your success. We take pride in building strong relationships at every level of our organization, ensuring that every voice is heard and every contribution matters.

Opportunities to Grow

Your growth is our priority. We promote from within, provide ongoing training and development, and offer opportunities for advancement across our expanding portfolio. Whether you are just starting your career or taking the next step, Dayrise is a place where you can rise.

Benefits that Support You

We care for our team like we care for our residents—with purpose and attention. Our comprehensive benefits include:

• Company-paid life insurance
• Employee Assistance Programs for you and your family
• Investment in your retirement with 401(k) matching
• Birthday time off— because your day matters.
• Remote work opportunities for Corporate team members

A Culture of Joy & Service

We foster a culture where joy and service go hand-in-hand. Through collaboration, respect, and shared purpose, we solve challenges together and celebrate each other’s wins. Every day is an opportunity to bring light to our work, our communities, and each other.

You’re One of the Family

Position:Service Manager - Commons at University Square

Location: Charlotte, NC

Remote Status: On-Site

Job Id:4022

# of Openings:1

Bring your leadership and maintenance expertise to a team that rises to shine!

At Dayrise Residential, we deliver exceptional service and build lasting relationships with our residents — and we want YOU to be part of it. As a Service Manager, you’ll lead the maintenance team to keep our communities safe, beautiful, and operating at their best. You’ll oversee repairs, preventive maintenance, vendor partnerships, and ready vacant homes for new residents — all while inspiring a positive, high-performing team.

Reports to:Community Manager

Who is Dayrise Residential?

We are a team of professionals who deliver exceptional service and build long trusting relationships with our residents. We create an exciting and inspiring professional environment for team members to excel through collaboration and innovation.

Why You’ll Love Working at Dayrise

• Paid Time Off (including your Birthday!)
• Paid Holidays
• Quarterly Bonuses
• Monthly Bonuses
• Competitive Rent Discounts
• 401(k) with Employer Match

Essential Duties and Responsibilities

• Lead and inspire a team of service technicians
• Manage work orders, preventive maintenance, and vendor services
• Ensure units and common areas are ready and maintained to our high standards
• Foster a safe, clean, and welcoming environment for residents
• Oversee budget management and compliance with all safety and regulatory standards
• Be part of the on-call rotation for emergency needs

What you’ll need to Succeed

• High school diploma or equivalent
• EPA Type I & II or Universal certification (required)
• Certified Pool Operator (CPO) certification (required)
• Valid driver’s license
• 2-3 years of multifamily maintenance leadership experience
• Expertise in HVAC, plumbing, electrical, carpentry, and building systems
• Strong leadership, organizational, and customer service skills
• Proficiency with property management software (RealPage) and Microsoft Office

Physical Requirements

This role involves standing, walking, lifting, driving, climbing stairs, and working indoors and outdoors in all weather conditions.

Work Schedule

• Full-time
• On-call rotation required

Ready to Join Us?

If you’re passionate about property maintenance, leadership, and delivering exceptional service — Dayrise Residential is where you can thrive! We’re proud to offer a supportive, inclusive environment where you’ll be valued and empowered to shine.

E-Verify:
Our Company participates in E-Verify and will verify authorization to work in the U.S.

Dayrise Residential is an Equal Opportunity Employer. All Dayrise Residential team members must successfully clear a background investigation to include but may not be limited to: criminal background check, pre-employment drug screening. Must be flexible and able to work varied schedule, including weekends and some holidays as required.

Dayrise Headquarters
1700 West Loop South, Suite 350
Houston, TX 77027