Service Manager - Commons at University Square

Dayrise Residential; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Paid Parental Leave

Quarterly Bonuses

Monthly Bonuses

Competitive Rent Discounts

Medical, Dental, Vision + HSA/FSA

401(k) with Employer Match

Cell Phone Allowance

Growth & Advancement Opportunities

Job summary

Dayrise Residential is seeking a Service Manager in Charlotte, NC to lead our maintenance team across its communities. You will oversee repairs, preventive maintenance, vendor services, and ensure units and common areas are ready for new residents, while inspiring a high-performing, safety-minded team.

You will report to the Community Manager and bring 2–3 years of multifamily maintenance leadership, EPA/type I & II or universal certification, and a CPO certification.

Qualifications

• Senior maintenance leadership experience in multifamily properties.
• EPA Type I & II or Universal certification.
• CPO certification.
• 2-3 years of multifamily maintenance leadership.
• Proficient with RealPage and MS Office.

Responsibilities

• Lead and inspire a team of service technicians.
• Manage work orders, preventive maintenance, and vendor services.
• Ensure units and common areas are ready and maintained to high standards.
• Foster a safe, clean, and welcoming environment for residents.
• Oversee budget management and compliance with safety and regulatory standards.
• Be part of the on-call rotation for emergency needs.

Skills

Leadership

Team management

Customer service

Maintenance expertise

Budgeting

Education

High school diploma or equivalent

EPA Type I & II or Universal certification

Certified Pool Operator (CPO) certification

Tools

RealPage

Microsoft Office

Job description

Growth & Advancement Opportunities — we invest in YOU

Bring your leadership and maintenance expertise to a team that rises to shine!

At Dayrise Residential, we deliver exceptional service and build lasting relationships with our residents — and we want YOU to be part of it. As a Service Manager, you’ll lead the maintenance team to keep our communities safe, beautiful, and operating at their best. You’ll oversee repairs, preventive maintenance, vendor partnerships, and ready vacant homes for new residents — all while inspiring a positive, high-performing team.

Reports to:

Community Manager

Who is Dayrise Residential?

We are a team of professionals who deliver exceptional service and build long trusting relationships with our residents. We create an exciting and inspiring professional environment for team members to excel through collaboration and innovation.

Why You’ll Love Working at Dayrise

• Paid Time Off (including your Birthday!)
• Paid Holidays
• Paid Parental Leave
• Quarterly Bonuses
• Monthly Bonuses
• Competitive Rent Discounts
• Excellent Medical, Dental, Vision + HSA/FSA options
• 401(k) with Employer Match
• Cell Phone Allowance
• Growth & Advancement Opportunities — we invest in YOU

Essential Duties And Responsibilities

• Lead and inspire a team of service technicians
• Manage work orders, preventive maintenance, and vendor services
• Ensure units and common areas are ready and maintained to our high standards
• Foster a safe, clean, and welcoming environment for residents
• Oversee budget management and compliance with all safety and regulatory standards
• Be part of the on-call rotation for emergency needs

What You’ll Need To Succeed

• High school diploma or equivalent
• EPA Type I & II or Universal certification (required)
• Certified Pool Operator (CPO) certification (required)
• Valid driver’s license
• 2-3 years of multifamily maintenance leadership experience
• Expertise in HVAC, plumbing, electrical, carpentry, and building systems
• Strong leadership, organizational, and customer service skills
• Proficiency with property management software (RealPage) and Microsoft Office

Physical Requirements

This role involves standing, walking, lifting, driving, climbing stairs, and working indoors and outdoors in all weather conditions.

Work Schedule

• Full-time
• On-call rotation required

Ready to Join Us?

If you’re passionate about property maintenance, leadership, and delivering exceptional service — Dayrise Residential is where you can thrive! We’re proud to offer a supportive, inclusive environment where you’ll be valued and empowered to shine.

E-Verify:

Our Company participates in E-Verify and will verify authorization to work in the U.S.

Dayrise Residential is an Equal Opportunity Employer. All Dayrise Residential team members must successfully clear a background investigation to include but may not be limited to: criminal background check, pre-employment drug screening. Must be flexible and able to work varied schedule, including weekends and some holidays as required.