Automotive Service Manager

Flood Ford of East Greenwich; Narragansett (RI); Presencial; USD 90.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Descripción de la vacante

Flood Ford of East Greenwich is seeking an experienced Automotive Service Manager to lead our service department. You will drive performance, mentor staff, ensure high-quality customer experiences, and collaborate with parts and sales teams to achieve department goals.

You will balance staff development with operational efficiency, maintain manufacturer standards, and manage daily activities in a fast-paced, high-volume setting.

Formación

• Proven experience as an Automotive Service Manager, Fixed Operations Manager, or Service Director.
• Strong understanding of dealership service operations and fixed operations performance.
• Demonstrated ability to lead, motivate, and hold a team accountable.
• Strong financial, organizational, and problem-solving skills.
• Ability to manage a high-volume, fast-paced service environment.
• Excellent communication and customer relationship skills.
• Familiarity with dealership management systems (CDK, Reynolds & Reynolds, etc.) preferred.
• ASE certifications and/or manufacturer certifications are a plus.
• Valid driver's license.

Responsabilidades

• Lead, motivate, and develop service advisors, technicians, and support personnel.
• Oversee daily service department operations in a fast-paced dealership environment.
• Drive departmental sales, labor performance, profitability, and overall productivity.
• Monitor key performance indicators and establish measurable departmental goals.
• Build a culture focused on exceptional customer service, retention, and customer satisfaction.
• Recruit, train, mentor, and retain quality service department personnel.
• Maintain efficient workflow, technician productivity, and service lane performance.
• Address customer concerns and escalated situations with professionalism and sound judgment.
• Work collaboratively with parts, sales, and dealership management.
• Ensure compliance with manufacturer requirements, safety standards, and operational procedures.
• Maintain manufacturer training standards and dealership performance objectives.

Conocimientos

Leadership

Customer service

Financial / budgeting

Operational excellence

Communication

Dealership software (CDK / Reynolds &%

ASE certifications (plus)

Valid driver’s license

Herramientas

CDK

Reynolds & Reynolds

Descripción del empleo

Automotive Service Manager

Leadership Opportunity | Automotive Dealership | Full-Time

Compensation: Competitive Salary + Performance-Based Commission Incentives

Ready to Take Your Career to the Next Level?

Are you an experienced automotive service leader who knows how to build a winning team, drive departmental performance, and deliver an exceptional customer experience?

We are looking for a motivated, results-driven Automotive Service Manager / Service Director to lead our service operations. This is an opportunity for an experienced leader to take ownership, develop talent, improve processes, and play an important role in the continued success of our dealership.

We recognize that a successful service department starts with strong leadership. We are looking for someone who can balance employee development, customer satisfaction, operational efficiency, and financial performance.

THE OPPORTUNITY

You will oversee the daily operations and performance of the service department, working closely with service advisors, technicians, parts personnel, and dealership leadership to create an environment built around accountability, teamwork, and results.

Key Responsibilities:

• Lead, motivate, and develop service advisors, technicians, and support personnel.

• Oversee daily service department operations in a fast-paced dealership environment.

• Drive departmental sales, labor performance, profitability, and overall productivity.

• Monitor key performance indicators and establish measurable departmental goals.

• Build a culture focused on exceptional customer service, retention, and customer satisfaction.

• Recruit, train, mentor, and retain quality service department personnel.

• Maintain efficient workflow, technician productivity, and service lane performance.

• Address customer concerns and escalated situations with professionalism and sound judgment.

• Work collaboratively with parts, sales, and dealership management.

• Ensure compliance with manufacturer requirements, safety standards, and operational procedures.

• Maintain manufacturer training standards and dealership performance objectives.

WHAT WE ARE LOOKING FOR

• Proven experience as an Automotive Service Manager, Fixed Operations Manager, or Service Director.

• Strong understanding of dealership service operations and fixed operations performance.

• Demonstrated ability to lead, motivate, and hold a team accountable.

• Strong financial, organizational, and problem-solving skills.

• Ability to manage a high-volume, fast-paced service environment.

• Excellent communication and customer relationship skills.

• Familiarity with dealership management systems (CDK, Reynolds & Reynolds, etc.) preferred.

• ASE certifications and/or manufacturer certifications are a plus.

• Valid driver's license.

WHAT WE OFFER

We believe in rewarding strong leadership and results.

• Competitive salary with performance-based commission incentives.

• Health, dental, and vision insurance.

• 401(k) with company match.

• Paid time off and paid holidays.

• Manufacturer-supported training and professional development.

• Opportunities for career growth and advancement.

• A supportive, team-oriented dealership environment.

YOUR NEXT OPPORTUNITY STARTS HERE

If you are a proven automotive leader who takes pride in building successful teams, improving performance, and delivering results, we want to hear from you.

Take the next step in your automotive career.

Equal Opportunity Employer Statement:

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.