Automotive Manager

Bill Dube Ford Toyota; Dover (NH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

Retirement (401k) Plan with employer match

Positive Environment

High Employee Retention Rate

Job summary

Bill Dube Ford Toyota is seeking a skilled Manager to lead operations at our Ford and Toyota dealership in Dover, New Hampshire. This role requires strong leadership and excellent customer service skills to ensure departmental success and high customer satisfaction.

The ideal candidate will have previous management experience, a good understanding of automotive processes, and familiarity with Ford vehicles. Competitive benefits include salary plus incentives, medical insurance, and a retirement plan.

Qualifications

• Previous experience in a manager position.
• Strong knowledge of automotive processes.
• Familiarity with Ford vehicles is a plus.
• Proficient in computer systems and dealership management software.

Responsibilities

• Lead and supervise a team to meet performance goals.
• Ensure high customer satisfaction and effective issue resolution.
• Oversee daily operations and monitor efficiency.

Skills

Leadership

Customer Service

Problem-Solving

Organizational Skills

Interpersonal Skills

Tools

Dealership Management Software

Job description

We are seeking a highly skilled and experienced Manager to oversee department operations at our Ford and Toyota dealership. The ideal candidate will have previous management experience in a manager role and familiarity with Ford vehicles. This individual will be responsible for ensuring excellent customer service, efficient workflow management, and the overall success of the department. The department we are hiring for will be disclosed upon contact.

Key Responsibilities

Team Management

• Lead and supervise a team
• Set performance goals, provide regular feedback, and conduct performance evaluations.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Customer Service

• Ensure exceptional customer satisfaction by maintaining high service standards.
• Address customer concerns and inquiries promptly, ensuring effective resolution.
• Establish and maintain strong customer relationships, aiming for repeat business and positive referrals.

Workflow and Operations

• Oversee the daily operations of the department
• Monitor processes to maximize efficiency, minimize downtime, and meet customer commitments.
• Implement and enforce policies, procedures, and safety protocols.

Quality Assurance

• Uphold the highest standards of quality
• Stay updated with Ford and Toyota information and requirements

Financial Performance

• Develop and execute strategies to achieve departmental financial objectives.
• Monitor revenues, expenses, and profitability, making necessary adjustments as needed.

Reporting and Documentation

• Maintain accurate records
• Generate reports on key performance indicators, departmental metrics, and financial results.
• Provide regular updates to dealership management regarding department performance and opportunities for improvement.

Qualifications

• Previous experience in a manager position
• Strong knowledge of automotive processes
• Familiarity with Ford vehicles is a plus.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Outstanding customer service skills, with a customer‑centric approach.
• Strong organizational and time management abilities.
• Proficient in computer systems and dealership management software.
• Demonstrated problem‑solving and decision‑making capabilities.
• Understanding of financial principles and experience in managing budgets.
• Exceptional communication skills, both verbal and written.

Benefits

• Salary plus incentive.
• Medical, Dental, Vision, and Life Insurance.
• Retirement (401k) Plan with employer match.
• Positive Environment and Excellent Team Members.
• High Employee Retention Rate.

Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.