Experienced Automotive Service Manager

Nissan of Lumberton; Lumberton (NC); On-site; USD 54,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Competitive compensation

Scholarship program

401K with match

Job summary

Terrychapinnissan in Lumberton, NC is seeking an Automotive Service Manager to lead our service team. You will manage office and shop operations, ensure policy adherence, and drive high standards for quality, customer satisfaction, and profitability.

Ideal candidates bring 3+ years in service management, prior advisor experience, and strong leadership and closing skills. You will mentor staff, uphold integrity, and maintain a positive, professional environment across the service department.

Qualifications

• Minimum 3 years Automotive Service Manager experience
• Prior service advisor experience
• Strong Closing Skills
• Strong Ethics and Values
• Excellent Leadership and Communication Skills
• Excellent People Skills
• Must Pass Background and Drug Screen
• Must have valid driver's license and pass motor vehicle record test

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Skills

Leadership

Communication

Customer service

Sales closing

Problem solving

Job description

We are a local dealer with strong community ties and values. We believe that searching for a new vehicle should be a positive experience, and this is further enhanced by the knowledge and enthusiasm of our team. It is our duty to be helpful, competent, honest, and sincere from the showroom floor to our service bay which is why we are looking for the best of the best!We are always looking for bright, motivated, and energetic professionals to add to our world-class team of about 300 employees across all of our stores. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to know you!

What We Offer

• Health, vision, dental, and life insurance
• Competitive compensation
• Investment opportunities
• TKO Employee Scholarship Program
• 401K with match

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications

• Minimum 3 years Automotive Service Manager experience
• Prior service advisor experience
• Strong Closing Skills
• Strong Ethics and Values
• Excellent Leadership and Communication Skills
• Excellent People Skills
• Must Pass Background and Drug Screen
• Must have valid driver's license and pass motor vehicle record test