Service Manager - BMW

Inchcape Motors Finland Oy; Tamuning (GU); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Card

Additional Leave Benefits

Training & Development

Job summary

Atkins Kroll in Guam seeks a Service Manager-BMW to lead the service team, ensure a high-quality customer experience, and protect profitability. You will drive efficiency in RO management, workflow, and performance against targets while upholding OEM standards and regulatory requirements.

A strong leader with a passion for service is essential. The role emphasizes team development, relationship-building with OEM partners, and adherence to safety and quality policies in a fast-paced automotive

Qualifications

• Strong leadership and team coaching capabilities.
• Proven track record driving customer satisfaction and service quality.
• Experience managing operations, workflow, and estimates.
• Knowledge of OEM standards and warranty policies.
• Regulatory compliance awareness and risk management.

Responsibilities

• Lead, coach, and develop the service team to meet targets.
• Drive a seamless, professional customer service experience.
• Oversee daily service operations, RO management, and productivity.
• Monitor performance, close gaps with action plans.
• Ensure OEM standards and regulatory compliance.
• Manage budget, costs, and resources for profitability.

Skills

Leadership

Customer service

Team development

Operational performance

Budget management

OEM standards knowledge

Regulatory compliance

Problem solving

Education

High School Diploma

Job description

# Service Manager - BMWBack to job listing## Service Manager - BMW10 Aug 2026tamuning, United StatesAftersales & TechniciansPermanent EmployeeApply nowShare this job# **Job Title:** Service Manager-BMW **Department:** Service **Location:** Guam **Position Type:** Regular Full-Time# Atkins Kroll is seeking an experienced and results-driven Service Manager to lead our service operations in Guam. This role is responsible for driving operational excellence, leading high-performing teams, and delivering exceptional customer experience while ensuring profitability and compliance with OEM and company standards.# If you are a strong leader with a passion for customer service, team development, and operational performance, this is your opportunity to make an impact.# **What you’ll do*** Lead, coach, and develop the service team to achieve performance targets and deliver best-in-class service* Drive customer satisfaction by ensuring a seamless, professional, and high-quality service experience* Oversee daily service operations including workflow, productivity, and repair order management* Monitor department performance, analyze gaps, and implement action plans to achieve business goals* Ensure compliance with OEM standards, warranty policies, and regulatory requirements* Build strong relationships with OEM partners and support campaigns, recalls, and reporting requirements* Manage departmental budget, costs, and resources to maintain profitability and efficiency# **About you**# ·High School Diploma or equivalent required# ·Minimum of 5 years management experience in the automotive industry# ·Valid Guam Driver’s License required# ·Strong leadership and team development skills# ·Proven ability to drive operational performance and achieve business targets# ·Excellent customer service and relationship management skills# ·Strong analytical, problem-solving, and decision-making abilities# ·Knowledge of dealership operations, service processes, and OEM standards# ·Safety-focused with understanding of regulatory compliance**Start your journey**If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.**What We Offer**• **Paid Time Off (PTO)** – Available based on eligibility and company policy • **Health and Life Insurance** – Access to company-sponsored plans (eligibility applies) • **Retirement Savings Plan** – Participation subject to plan terms • **Employee Discount Program** – Discounts on company products and services • **Fuel Card** – Access to partner fuel programs • **Additional Leave Benefits** – Includes applicable leave types per company policy • **Training & Development** – Opportunities to learn and grow within the organization**Opportunity for everyone**At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.**About us**Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com