Service Manager - BMW

Inchcape; Tamuning (GU); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Card

Additional Leave Benefits

Training & Development

Job summary

Inchcape is seeking an experienced Service Manager for its operations in Guam. The ideal candidate will lead the service team, driving customer satisfaction while managing departmental efficiency and compliance with standards.

This role demands a minimum of 5 years in management within the automotive industry, focusing on delivering exceptional service and operational effectiveness. Employees will enjoy benefits like Paid Time Off, Health Insurance, and a Retirement Savings Plan.

Qualifications

• Minimum of 5 years management experience in the automotive industry.
• Proven ability to drive operational performance and achieve business targets.
• Strong analytical, problem-solving, and decision-making abilities.

Responsibilities

• Lead, coach, and develop the service team to achieve performance targets.
• Drive customer satisfaction by ensuring a high-quality service experience.
• Manage departmental budget, costs, and resources to maintain profitability.

Skills

Leadership

Customer service

Operational performance

Team development

Analytical skills

Education

High School Diploma or equivalent

Job description

Job Title: Service Manager‑BMW, Department: Service, Location: Guam, Position Type: Regular Full-Time

Atkins Kroll is seeking an experienced and results-driven Service Manager to lead our service operations in Guam. This role is responsible for driving operational excellence, leading high‑performing teams, and delivering exceptional customer experience while ensuring profitability and compliance with OEM and company standards.

If you are a strong leader with a passion for customer service, team development, and operational performance, this is your opportunity to make an impact.

What you’ll do

• Lead, coach, and develop the service team to achieve performance targets and deliver best-in-class service
• Drive customer satisfaction by ensuring a seamless, professional, and high-quality service experience
• Oversee daily service operations including workflow, productivity, and repair order management
• Monitor department performance, analyze gaps, and implement action plans to achieve business goals
• Ensure compliance with OEM standards, warranty policies, and regulatory requirements
• Build strong relationships with OEM partners and support campaigns, recalls, and reporting requirements
• Manage departmental budget, costs, and resources to maintain profitability and efficiency

About you

• High School Diploma or equivalent required
• Minimum of 5 years management experience in the automotive industry
• Strong leadership and team development skills
• Proven ability to drive operational performance and achieve business targets
• Excellent customer service and relationship management skills
• Strong analytical, problem‑solving, and decision‑making abilities
• Knowledge of dealership operations, service processes, and OEM standards
• Safety‑focused with understanding of regulatory compliance

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

What We Offer

• Paid Time Off (PTO) – Available based on eligibility and company policy
• Health and Life Insurance – Access to company‑sponsored plans (eligibility applies)
• Retirement Savings Plan – Participation subject to plan terms
• Employee Discount Program – Discounts on company products and services
• Fuel Card – Access to partner fuel programs
• Additional Leave Benefits – Includes applicable leave types per company policy
• Training & Development – Opportunities to learn and grow within the organization