Assistant Service Manager - Hermann

Sydenstricker Nobbe Partners; Moberly (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Sydenstricker Nobbe Partners in Hermann, MO seeks a Service Manager to lead the service department, ensuring timely repairs and accurate work orders. You will coordinate technician workloads, communicate with customers, and support warranty submissions.

Candidates should have strong customer service and technical knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment, plus experience with service management software and MS Office. Some field visits may be required.

Qualifications

• Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).
• Strong customer service and communication skills.
• Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.
• Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).
• Ability to work in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office and dealership business systems.
• High School Diploma or equivalent required; technical degree or certification preferred.
• 2+ years of experience in a service-related or technician role.
• Previous supervisory experience is a plus.

Responsibilities

• Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
• Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
• Provide clear communication with customers regarding service updates, estimates, and repair timelines.
• Help coordinate technician workloads based on skill levels and job requirements.
• Monitor service department performance metrics and support continuous improvement efforts.
• Assist in managing department scheduling, including shop and field service calls.
• Support warranty and internal claims processes with accurate and timely submission.
• Ensure compliance with safety and environmental standards.
• Step in to lead or supervise in the Service Manager’s absence.
• Promote and maintain a high level of customer satisfaction and employee engagement.
• Help maintain service department cleanliness, organization, and shop tools/equipment.

Skills

Service operations

Customer service

Mechanical systems

Electrical systems

Hydraulic systems

Work orders

Microsoft Office

Supervisory experience

Field visits

Education

High School Diploma

Tools

John Deere Service Advisor

PFW

Job description

Job DetailsJob Location: SNP Hermann - Hermann, MO 65041Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: ManagementReports To: Store Manager

• Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
• Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
• Provide clear communication with customers regarding service updates, estimates, and repair timelines.
• Help coordinate technician workloads based on skill levels and job requirements.
• Monitor service department performance metrics and support continuous improvement efforts.
• Assist in managing department scheduling, including shop and field service calls.
• Support warranty and internal claims processes with accurate and timely submission.
• Ensure compliance with safety and environmental standards.
• Step in to lead or supervise in the Service Manager’s absence.
• Promote and maintain a high level of customer satisfaction and employee engagement.
• Help maintain service department cleanliness, organization, and shop tools/equipment.

Qualifications

• Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).
• Strong customer service and communication skills.
• Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.
• Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).
• Ability to work in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office and dealership business systems.
• High School Diploma or equivalent required; technical degree or certification preferred.
• 2+ years of experience in a service-related or technician role.
• Previous supervisory experience is a plus.
• Typical dealership environment with exposure to equipment, noise, and shop operations.
• Ability to lift up to 50 lbs and perform physical duties as needed.
• May involve occasional field visits to customer locations.