Service Manager 2

Sciens Building Solutions; Pleasanton (CA); On-site; USD 155,000 - 165,000; Full time

Benefits offered by this job

401(k) matching

Disability insurance

Health insurance

Life insurance

Company vehicle & equipment

Tuition reimbursement

Paid time off

Job summary

Sciens Building Solutions is seeking a Service Manager to lead the service department and back-office team, driving high customer satisfaction while managing growth. The role requires supervising technicians, coordinators, and support staff to meet service, warranty, and emergency goals.

The ideal candidate will have 2–5 years in a service operations manager role in fire detection, protection or security, strong leadership, and NFPA knowledge. A valid license and background checks are required.

Qualifications

• 2–5 years in a service operations manager role within fire detection, protection or security environments.
• Strong communication with leadership, regional staff, customers and vendors.
• Proven leadership to attract, develop, grow and retain a team.
• Knowledge of NFPA codes and standards; able to interpret technical specs.

Responsibilities

• Manage the service department for the assigned Division.
• Supervise, train, and develop technicians, coordinators, dispatchers and billing staff.
• Oversee scheduling, execution, billing and completion of service, warranty and emergency jobs.
• Ensure timely service inspections and resolution of system deficiencies.
• Develop budgets and meet revenue and gross margin targets.
• Communicate with customers and partners to maximize market potential.

Skills

Leadership

Communication

Team building

Budgeting

NFPA knowledge

Education

NICET Level II preferred

Tools

Microsoft Office

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU’LL BE DOING (and doing well!)

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Responsible for executing service inspections on time and resolution of system deficiencies.
• Responsible for developing a budget and meeting revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Responsible for delivering projects within the original budgeted cost.
• Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.
• Responsible for efficient asset management, such as inventory and company service vehicles.
• Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Responsible in part for customer satisfaction and cash collections.
• Works closely with the sales and installation teams to support the growth and profitability of the Division.
• Responsible for control and calibration of inspection, measuring, and testing equipment.
• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

What We Like About You

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
• Strong understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Valid driver’s license.
• Must be able to pass a background check and drug screening.
• Able to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficient in NFPA codes and standards.
• Strong computer skills; proficient at Microsoft Office.
• Knowledge of OSHA safety standards.
• NICET Level II preferred.

What We’re Bringing To The Table

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.
• Tuition reimbursement.

Compensation

$155K - $165K, depending on experience