Service Manager

Sciens Building Solutions; Latham (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holidays

Disability insurance

Medical insurance

Dental insurance

Vision insurance

Life insurance

Company vehicle

Company laptop

Career development

Job summary

Sciens Building Solutions is seeking a Service Manager in the United States to drive customer satisfaction and lead a service and back‑office team during a growth phase.

You will manage the service department, supervise staff, schedule and bill service work, develop budgets and margins, and collaborate with sales and installation teams while upholding safety standards. A $10k sign‑on bonus is offered.

Qualifications

• Two to five years in a service operations manager role in fire detection/protection, security, or electrical fields.
• Ability to communicate with leadership, regional staff, customers and vendors.
• Strong leadership to build and develop a high-performance team.
• Knowledge of fire alarm, protection systems, and related electrical equipment.
• Understanding of P&L and revenue/gross margin drivers.
• Valid driver’s license and ability to pass background checks and drug screening.
• Ability to work independently with strong organizational skills and safety culture.

Responsibilities

• Manage the service department of assigned Division.
• Supervise, train, and develop branch associates including technicians and coordinators.
• Schedule, execute, bill, and close service, warranty, and emergency jobs.
• Perform on-time service inspections and address deficiencies.
• Develop budgets and meet revenue and gross margin targets.
• Deliver projects within budget and report monthly financial performance.
• Oversee asset management including inventory and vehicles.
• Foster a high-performance culture with annual reviews and development.
• Plan manpower and allocate resources; support sales and installation teams.
• Ensure safety program compliance and calibration of inspection/testing equipment.

Skills

Team leadership

Communication skills

Financial acumen

Budgeting

Driver's license

NFPA knowledge

OSHA standards

Job description

THE POSITION IN A NUTSHELL - 10k Sign-on Bonus!

Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back‑office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU’LL BE DOING (and doing well!)

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Responsible for executing service inspections on time and resolution of system deficiencies.
• Responsible for developing a budget and meeting revenue and gross margin targets.
• Responsible for delivering projects within the original budgeted cost.
• Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.
• Responsible for efficient asset management, such as inventory and company service vehicles.
• Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Responsible in part for customer satisfaction and cash collections.
• Works closely with the sales and installation teams to support the growth and profitability of the Division.
• Responsible for control and calibration of inspection, measuring, and testing equipment.
• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment.
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems.
• Strong understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Valid driver’s license.
• Must be able to pass a background check and drug screening.
• Able to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficient in NFPA codes and standards.
• Knowledge of OSHA safety standards.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.

Pay Rate: $75,000- $100,000 annually depending on experience.