Service Manager

Hireology; Carmel (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO up to 20 days

401k match

Paid Training

Medical, Dental, Vision Insurance

Life Insurance

Flexible Work Schedules

Employee discounts

Growth opportunities

Health/Wellness

Job summary

Ed Martin Automotive Group is seeking a Service Manager to lead one of their dealership's Service Departments. This critical role demands a candidate with at least 5 years experience in dealership management and a strong focus on customer service.

The successful candidate will manage personnel, maintain a high Customer Service Index, and craft departmental goals including budgets and marketing plans. Comprehensive benefits and growth opportunities are provided.

Qualifications

• Minimum of 5 years of dealership management experience required.
• Clean driving record & valid driver's license.
• Driven personality, eager to improve and support teams.

Responsibilities

• Assist customers in servicing, repairing and explaining services needed.
• Understand customer requirements and concerns.
• Keep customers informed during service processes.
• Hire and supervise service department personnel.
• Craft goals and objectives including budget and marketing plans.

Skills

Customer service focus

Leadership

Communication

Team support

Education

High school diploma or higher

Job description

About

Ed Martin Automotive Group is looking for a highly driven and disciplined individual to head up one of our stores' Service Departments. The Service Manager is a critical role within the dealership and is ultimately responsible for the success of the department. An ideal candidate will have a minimum of 5 years experience in a leadership role within an Automotive Dealership and will be able to 'hit the ground running'.

Benefits

• PTO up to 20 days
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Growth opportunities
• Health/Wellness

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 5 years of dealership management experience required
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.