Service Manager 120K plus

Bertera Chrysler Jeep Dodge Ram; West Springfield (MA); Presencial; USD 108.000 - 132.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid holidays

Vacation leave

Descripción de la vacante

Bertera Chrysler Jeep Dodge Ram in West Springfield, Massachusetts is seeking a Service Manager to lead a team of technicians and support staff. The role includes managing operations in the service department, ensuring high quality and efficiency, and maintaining customer satisfaction standards.

The ideal candidate will have a minimum of 5 years of service management experience, strong technical skills, and exceptional customer service abilities. The position offers a competitive salary of $120K plus benefits including health insurance and retirement plans.

Formación

• Minimum of 5 years of experience in a service management role.
• Strong technical background and understanding of service processes.
• Exceptional customer service skills with a focus on building relationships.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsabilidades

• Manage a team of service technicians and support staff.
• Develop strategies to optimize service department operations.
• Monitor performance of service technicians and conduct reviews.
• Ensure compliance with company policies and procedures.

Conocimientos

Leadership skills

Problem-solving abilities

Customer service skills

Organizational skills

Technical background in service processes

Communication skills

Multitasking ability

Herramientas

Service management software

Microsoft Office

Descripción del empleo

Job Description: Service Manager - $120K plus

Responsibilities

• Manage a team of service technicians and support staff, providing guidance, training, and performance evaluations.
• Develop and implement strategies to optimize service department operations and improve efficiency.
• Establish and maintain service standards to meet or exceed customer expectations.
• Manage and prioritize service requests, ensuring timely and effective resolution.
• Proactively identify potential issues and find innovative solutions to ensure smooth service delivery.
• Collaborate with other departments, such as sales and marketing, to develop strategies to enhance customer satisfaction and drive business growth.
• Ensure that all company policies and procedures are followed by the service team.
• Oversee the scheduling of service appointments, dispatching technicians, and managing resources to maximize productivity.
• Monitor the performance of service technicians, ensuring adherence to quality and safety standards.
• Conduct regular performance reviews, identify training needs, and provide ongoing development opportunities to team members.
• Develop and maintain strong relationships with customers, ensuring their needs are met and their concerns are addressed promptly and appropriately.
• Collaborate with vendors and suppliers to ensure timely availability of required spare parts and materials for service operations.
• Prepare and analyze service-related reports, including key performance indicators, to evaluate departmental performance and identify areas for improvement.
• Stay updated with the latest industry trends, technologies, and best practices in service management.

Requirements

• Minimum of 5 years of experience in a service management role, preferably in a related industry.
• Strong technical background and understanding of service processes.
• Excellent leadership and people management skills.
• Outstanding problem-solving abilities and ability to make effective decisions under pressure.
• Exceptional customer service skills, with a focus on building and maintaining positive relationships.
• Excellent written and verbal communication skills.
• Proficiency in using service management software and Microsoft Office suite.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong organizational skills with a keen attention to detail.

We offer a competitive salary package of $120K plus, along with additional benefits such as health insurance, retirement plans, paid holidays, and vacation leave. If you are a dynamic and results-driven professional with a passion for delivering exceptional service experiences, we would love to hear from you!