Service Manager

Thompson Safety; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Thompson Safety seeks a Service Manager to lead operations, sales and administration within the service department, delivering strategic guidance and leadership to a diverse team, including service representatives.

The role emphasizes profit and loss accountability, budgeting, and development of partnerships to grow the business, with a strong focus on coaching staff and achieving performance targets.

Qualifications

• Leads a service department team and drives performance.
• Develops and implements sales and service strategies.
• Manages customer relationships and partnerships for growth.
• Oversees budgets, reports, and financial adherence.

Responsibilities

• Assume full profit and loss accountability for the service department.
• Ensure effective planning and achievement of project goals.
• Maintain strong engagement and performance of service personnel in line with laws and company values.
• Approve financial applications and ad hoc tasks from management.
• Ensure adherence to service budgets and regulatory requirements.
• Develop collaborations with Management, Customers, and service and sales teams.
• Build partnerships to grow the business within the industry.
• Oversee KPI results with coaching and leadership of staff.
• Perform other related duties as assigned.

Skills

Team leadership

Sales strategy

Customer relationships

Budget management

Project planning

Communication

Education

Bachelor's Degree in Business Administration

Job description

Job Summary

The Service Manager is responsible for the management and development of operations, sales and administration within th e company’s service department. Other responsibilities include providing strategic guidance, supervision, and leadership to a diverse workforce, specifically the service representative position.

• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.

Job Summary

The Service Manager is responsible for the management and development of operations, sales and administration within th e company’s service department. Other responsibilities include providing strategic guidance, supervision, and leadership to a diverse workforce, specifically the service representative position.

Supervisor y Responsibilities

• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.

Essential Job Functions

• Assume full profit and loss accountability for the service department .
• Ensure effective planning and achievement of project long-term and short-term goals .
• Overall responsibility to ensure maximum level of engagement and performance of service personnel in accordance with applicable laws and the company’s values .
• Approve all financial applications and reports and complete any ad hoc assignments designated by next level management.
• Ensure that adherence to established service departments budget parameters, appropriate financial reports and regulatory requirements are met .
• Ensure development and maintenance of strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities .
• Build and develop partnerships that will grow the business within the industry marketplace .
• Execution management and oversight of the branches KPI results to include all aspects of coaching, managing, and leading team members.
• Performs other related duties as assigned .

Experience & Qualifications

• Bachelor’s Degree in Business Administration or related field , preferred.
• 3 or more years of experience in the B2B Facility Services or Distribution industry , preferred.
• 1 or more years of supervisory or management experience .
• Strong marketing and sales strategy development experience .
• Working knowledge of safety industry , preferred.
• Ability to set and meet aggressive commitments to achieve business objectives .
• Ability to focus and prioritize in a fast-paced business environment .
• Ability to manage and lead staff to excellent performance .
• Ability to build strategic partnerships and possess a strong and positive track record of growth within a market .
• Professional certification may be required in some areas.
• Maintain a valid driver's license, auto insurance, and ability pass a drug and background check .

Physical Requirements

• Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to operate a motor vehicle and travel when needed.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.