Service Manager

Anderson Equipment Company; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical and Prescription Drugs

Dental, Vision, Life Insurance

STD, LTD

Health Savings Account

401K with Match and Profit Sharing

PTO

Job summary

Anderson Equipment Company is seeking a Service Manager to lead the branch service department, oversee shop and field technicians, and ensure safe, responsive, and professional service to customers. The role emphasizes profitability and service excellence across multiple locations.

You will drive revenue and gross margin growth, coordinate with HR, Sales Support and Credit, manage workload and priorities, and mentor a team of technicians across locations.

Qualifications

• Minimum 5 years of management experience in Service Department.
• 5+ years of work experience with P&L responsibility and achievement of profitable results.
• Proven track record in training, scheduling, and managing field technicians.
• Strong technical competence in mechanical functions and specialized equipment repair.
• Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
• Proficiency in computer systems and software relevant to service operations.
• Strong problem-solving abilities and decision-making skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Responsibilities

• Lead the branch service department and oversee technicians in the shop and field.
• Coordinate cost-effective, reliable service for customers with emphasis on safety and responsiveness.
• Schedule repairs, assign mechanics, and manage work orders to timely completion.
• Drive revenue and gross margin growth and ensure profitable operations.
• Collaborate with HR, Sales Support, and Credit to facilitate results.

Skills

Management experience

P&L responsibility

Training & scheduling

Leadership

Mechanical competence

Problem-solving

Multi-priority management

Job description

Anderson Equipment Company is one of the largest heavy equipment distribution companies in the Northeast. It is a family-owned, private company that has consistently grown and achieved financial success for almost 90 years. Currently in its third generation of family ownership and management, the company spans six states – West Virginia, Pennsylvania, New York, New Hampshire, Vermont, and Maine with 19 branch locations.

Job Description Summary:

The Service Manager is responsible for leading the branch service department and overseeing technicians and mechanics who work in the shop and the field. The technicians perform a variety of functions, including maintaining the Company’s rental fleet, performing scheduled maintenance or warranty work, diagnosing and repairing customer equipment. The Service Manager will work with the Branch and Parts Managers to coordinate cost effective reliable service for our customers and to ensure that safety, responsiveness and professionalism are prioritized. The Service Department Manager will be responsible for maintaining workflow, including scheduling repairs, assigning mechanics, and setting priorities, while effectively managing work orders and timely completion of repairs.

The Service Manager is ultimately responsible for revenue and gross margin growth, and profitable operations. Anderson Corporate functions (HR, Sales Support, Credit) will support Service Manager to facilitate achievement of results.

Required Qualifications:

• Minimum of 5 years of management experience in Service Department.
• 5+ years of work experience with P&L responsibility and achievement of profitable results.
• Proven track record in training, scheduling, and managing field technicians.
• Strong technical competence in mechanical functions and specialized equipment repair.
• Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
• Proficiency in computer systems and software relevant to service operations.
• Strong problem-solving abilities and decision-making skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Compensation and Benefits:

• Compensation Range depends on Manager’s ability to achieve profit and bonus targets: $80,000-$100,000.
• Compensation consists of salary and bonuses based on achieving annual targets.
• Benefits include Medical and Prescription Drugs, Dental, Vision, Life Insurance, STD, LTD, Heath Savings Account, Employee Assistance Program, Paid Time Off (PTO).
• Retirement Savings is a 401K Plan with Match and Profit Sharing contributed by the Company.
• The Company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs.