Rental Service Supervisor

Anderson Equipment Company; City of Tonawanda (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical and Prescription Drugs

Dental

Vision

Life Insurance

STD

LTD

Health Savings Account

PTO

401K Plan with Match and Profit Share

Job summary

The Anderson Equipment Company is seeking a Rental Service Supervisor to oversee the Rental Fleet’s documentation, check-in/out, maintenance, and readiness for rental. You will report to the Branch Service Manager and coordinate with the Service Manager to address equipment issues and scheduling needs.

Key responsibilities include machine check-ins, updating notes, scheduling technicians, filing warranty claims, and supporting safety training.

Qualifications

• Minimum of 3 years of experience in Service Department.
• Experience as Rental Agent or Rental Supervisor in heavy equipment or auto industry.
• Experience coordinating work with other departments to achieve results.
• Strong technical competence in mechanical functions and specialized equipment repair.
• Proficiency in computer systems and software relevant to service operations.
• Strong problem-solving abilities and decision-making skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Responsibilities

• Performing machine check-ins when machines come off rent or are put in the fleet.
• Updating equipment notes for status and rental period changes.
• Scheduling Rental Technician to do scheduled maintenance, repairs, KOWA samples, etc.
• Filing Warranty Claims.
• Supporting the Service Manager in performance of Safety training, inspections, procedures.
• Backing up Service Manager when out or busy by answering calls, maintaining documentation, approving technician hours, etc.

Skills

Mechanical knowledge

Equipment repair

Problem solving

Cross-functional coordination

Service software proficiency

multitasking

Tools

Service management software

Job description

Anderson Equipment Company is one of the largest heavy equipment distribution companies in the Northeast. It is a family-owned, private company that has consistently grown and achieved financial success for almost 90 years. Currently in its third generation of family ownership and management, the company spans six states – West Virginia, Pennsylvania, New York, New Hampshire, Vermont, and Maine with 19 branch locations.

Job Description Summary:

The Rental Service Supervisor is responsible for ensuring that the Rental Fleet is properly documented, accounted for, maintained, checked in/out and is ready for rental . The Supervisor reports to the Branch Service Manager and must proactively communicate all equipment issues, service needs, and scheduling issues with the Service Manager.

Some of the duties will include, but are not limited to the following:

• Performing machine check-ins when machines come off rent or are put in the fleet. Accurate documentation and system updates are critical.
• Updating equipment notes for status and rental period changes.
• Scheduling Rental Technician to do scheduled maintenance, repairs, KOWA samples, etc.
• Filing Warranty Claims.
• Supporting the Service Manager in performance of Safety training, inspections, procedures.
• Backing up Service Manager when out or busy by answering calls, maintaining documentation, approving technician hours, etc.

Required Qualifications:

• Minimum of 3 years of experience in Service Department.
• Experience as Rental Agent or Rental Supervisor in heavy equipment or auto industry.
• Experience coordinating work with other departments to achieve results.
• Strong technical competence in mechanical functions and specialized equipment repair.
• Proficiency in computer systems and software relevant to service operations.
• Strong problem-solving abilities and decision-making skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Compensation and Benefits:

• Compensation Range is $60,000-$75,000 depending on experience and achievements.
• Benefits include Medical and Prescription Drugs, Dental, Vision, Life Insurance, STD, LTD, Heath Savings Account, Employee Assistance Program, Paid Time Off (PTO).
• Retirement Savings is a 401K Plan with Match and Profit Sharing contributed by the Company.
• The Company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs.