Service Manager

Power-Motive-Corporation; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

HSA Plan with Employer Contribution

Vision

Dental

401K with Company Match

Employer paid AD&D

8 Paid Holidays

PTO accrual

Sick Time

Bereavement Leave

Disability Insurance

EAP Program

Advancement Opportunities

Safety Boot Allowance

Prescription Safety Glasses Allowance

Job summary

Power Motive Corporation seeks a Service Manager to oversee the Service Department and branch locations. You will manage the team, ensure efficient work-flow, and align with executive goals and core values.

You will supervise service personnel, drive process improvements, and maintain strong customer relations while coordinating with Technical Services for training and safety compliance. This role is on-site in Tucson, AZ with growth opportunities.

Qualifications

• High School Diploma or GED required.
• 5+ years experience in Heavy Equipment Service.
• 3-5 years administrative/clerical experience.
• 5+ years customer service experience.
• 3-5 years sales experience.
• 3-5 years supervisory/management experience.

Responsibilities

• Oversee Service Department operations and branch locations.
• Hire, train and direct field service personnel.
• Conduct performance reviews for service staff.
• Ensure compliant work-order processes (opening, closing, invoicing).
• Oversee warranty work-order process and DOT paperwork.
• Coordinate with executives and Technical Services for training.
• Maintain safe, clean work environment and strong customer relations.
• Provide accurate quotes and recommend cost-effective repairs.
• Plan equipment, tooling purchases and capital needs.

Skills

Organizational Skills

Telephone Skills

Communication Skills

Safety Knowledge

Math Skills

Reading & Writing

Product Knowledge

Reasoning Skills

MS Word

MS Excel

Education

High School Diploma or GED

Some College or Trade School

Job description

As the Service Manager for Power Motive Corporation, you will be responsible for the efficient and profitable operation of the Service Department; and overall branch locations needs. You will be effectively and efficiently managing the flow of the department working with Executive Management and your direct reports to make Service Goals while leading your team with Power Motive Corporation's core values and dedication to operational success.Key Job Activities:AdministrativeEnsure that defined processes related to work-order opening, closing and invoicing adhered to and running efficientlyOversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure processProvide the DOT compliance manager with service truck and technician paperwork related to safety requirementsSupervisory Responsibilities:Oversees Service Team and TechniciansAssists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possibleConducts performance reviews for all Service Members and Service Technicians.Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelinesOrganizational:Consult with executive management regarding departmental objectivesCollaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technicianWork-Environment:Provides the resources necessary to have a clean and safe working environmentWork with customers to quickly resolve concerns regarding service workMaintain positive working relationship with technicians and other support staffSales:Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRsRecommend the most cost effective repair procedures and guidelines to our customers and PSSRsTechnical:Maintain a clear line of communication to the Technical Services dept. regarding open technical issuesEnsure that information flow to the technicians is adequate and timelyPlan truck equipment, tooling purchases and other capital recommendations to executive managementCompany Benefits:Medical InsuranceHSA Plans with Employer Contribution up to $1750.00 annuallyVisionDental401K with Company Match100K Employer paid AD&DSupplemental LifePet Insurance Options8 Paid Holidays a YearPTO accruing on start dateSick TimeBereavement LeaveShort Term and Long Term DisabilityEAP ProgramAdvancement OpportunitiesAnnual Safety Boot AllowancePrescription Safety Glasses AllowanceEducation and/or Work Experience Requirements:High School Diploma or GEDSome college or trade school preferred5+ years experience in Heavy Equipment Service3-5 years administrative/clerical5+ years customer service experience3-5 years sales experience3-5 years supervisory/management experienceRequired Skills and CompetenciesOrganizational SkillsTelephone SkillsCommunication SkillsSafety KnowledgeMath, Reading & Writing SkillsProduct KnowledgeReasoning SkillsComputer Skills:Microsoft Word – Intermediate LevelMicrosoft Excel – Intermediate LevelAbility to interpret P&L ReportsWork EnvironmentMonday–Friday, 7:00AM- 4:00 PM On SiteOffice Environment with potential exposure to industrial environmentsThe noise level in the work environment is moderate to loudPhysical Requirements:Normal physical agility