Service Manager

Power-Motive-Corporation; Albuquerque (NM); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision

Dental

401K with Company Match

Employer paid AD&D

PTO accruing on start date

Sick Time

Bereavement

Short Term and Long Term Disability

EAP Program

Safety Boot allowance

Prescription Safety Eye Glasses Allow

Job summary

Power Motive Corporation is seeking a Service Manager to lead our Shop and Field Service teams, ensuring efficient operations and profitability. You will standardize work-order processes, oversee warranty and DOT paperwork, and collaborate with Technical Services to train staff while driving accurate quotes for customers.

The role requires at least five years in heavy equipment service management, with strong organizational and communication skills and a commitment to safe, reliable service

Qualifications

• Minimum five years of experience with heavy equipment.
• Experience in service department management or shop/field service.
• Proficient in preparing quotes and recommending repair procedures.
• Proficient with MS Word and Excel (intermediate).

Responsibilities

• Ensure defined work-order processes for opening, closing, and invoicing are followed.
• Oversee warranty work-order process and gather field information.
• Coordinate DOT compliance paperwork for service trucks and technicians.
• Collaborate with executive management on department objectives.
• Arrange training schedules with Technical Services for technicians.
• Provide resources for a clean and safe work environment.
• Work with customers to resolve service concerns and maintain relationships.
• Assist in providing legible and accurate quotes to customers and PSRs.
• Recommend cost-effective repair procedures and guidelines to customers and PSRs.

Skills

Organizational Skills

Telephone Skills

Communication Skills

Safety Knowledge

Math, Reading & Writing Skills

Product Knowledge

Reasoning Skills

Computer Skills

Tools

Microsoft Word

Microsoft Excel

Job description

As a Service Manager at Power Motive Corporation, you play a critical role in your branches success and our overall Service Departments needs.The Service Manager is responsible for the efficient and profitable operation of the Shop and Field Service departments.Key Job Activities:AdministrativeEnsure that defined processes related to work-order opening, closing and invoicing adhered to and running efficientlyOversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure processProvide the DOT compliance manager with service truck and technician paperwork related to safety requirementsOrganizational:Consult with executive management regarding departmental objectivesCollaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technicianWork-Environment:Provides the resources necessary to have a clean and safe working environmentWork with customers to quickly resolve concerns regarding service workMaintain positive working relationship with technicians and other support staffSales:Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRsRecommend the most cost effective repair procedures and guidelines to our customers and PSSRsTechnical:Maintain a clear line of communication to the Technical Services dept. regarding open technical issuesEnsure that information flow to the technicians is adequate and timelyPlan truck equipment, tooling purchases and other capital recommendations to executive managementCompany Benefits:HealthVisionDental401K with Company Match100K Employer paid AD&DSupplemental LifePTO accruing on start dateSick TimeBereavementShort Term and Long-Term DisabilityEAP ProgramSafety Boot and Prescription Safety Eye Glasses AllowanceTraining and Advancement OpportunitiesEducation and/or Work Experience Requirements:Minimum Experience: At least five years of experience with heavy equipmentRequired Skills and CompetenciesOrganizational SkillsTelephone SkillsCommunication SkillsSafety KnowledgeMath, Reading & Writing SkillsProduct KnowledgeReasoning SkillsComputer Skills:Microsoft Word – Intermediate LevelMicrosoft Excel – Intermediate LevelWork EnvironmentMonday–Friday, 7:00AM- 4:00 PMOffice Environment with potential exposure to industrial environmentsThe noise level in the work environment is moderate to loudPhysical Requirements:Bending, reaching, twisting, pulling, kneeling and lifting are continuous essential functions of the jobNormal physical agility is a mustRequires the use of both hands