Service Manager

Power-Motive-Corporation; Colorado Springs (CO); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

HSA with Employer Contribution

Vision

Dental

401K with Company Match

AD&D

Job summary

Power Motive Corporation in Colorado Springs is seeking a Service Manager to lead the Service Department and ensure profitable operations. Manage workflow, staffing, and adherence to company values while partnering with executive management to hit service goals.The role requires strong leadership, extensive experience in heavy equipment service, and a focus on safety, customer satisfaction, and process improvement. On-site, daytime hours with competitive compensation.

Qualifications

• 5+ years experience in Heavy Equipment Service
• 3-5 years administrative/clerical
• 5+ years customer service experience
• 3-5 years sales experience
• 3-5 years supervisory/management experience

Responsibilities

• Oversee defined administrative processes for work-orders, invoicing and warranties.
• Oversee warranty work-order process with proper data and timelines.
• Provide DOT compliance paperwork related to safety requirements.
• Supervise Service Team and Technicians and conduct performance reviews.
• Maintain safe, clean work environment and resolve customer service concerns.
• Collaborate with Field and Shop managers on quotes and cost-effective repairs.

Skills

Leadership

Customer service

Communication

Organizational skills

Safety knowledge

Problem solving

Education

High School Diploma or GED

Some college or trade school preferred

Tools

P&L interpretation

Microsoft Word

Microsoft Excel

Job description

Job Details

• Level: Management
• Job Location: Colorado Springs, CO 80906
• Position Type: Full Time
• Salary Range: $120,000.00 - $150,000.00
• Salary Travel Percentage: None
• Job Shift: Day

As the Service Manager for Power Motive Corporation, you will be responsible for the efficient and profitable operation of the Service Department; and overall branch locations needs. You will be effectively and efficiently managing the flow of the department working with Executive Management and your direct reports to make Service Goals while leading your team with Power Motive Corporation's core values and dedication to operational success.

Key Job Activities

Administrative

• Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
• Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
• Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements

Supervisory Responsibilities

• Oversees Service Team and Technicians
• Assists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possible
• Conducts performance reviews for all Service Members and Service Technicians.
• Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines

Work-Environment

• Provides the resources necessary to have a clean and safe working environment
• Work with customers to quickly resolve concerns regarding service work
• Maintain positive working relationship with technicians and other support staff

Sales

• Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
• Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs

Technical

• Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
• Ensure that information flow to the technicians is adequate and timely
• Plan truck equipment, tooling purchases and other capital recommendations to executive management

Company Benefits

• Medical Insurance
• HSA Plans with Employer Contribution up to $1750.00 annually
• Vision
• Dental
• 401K with Company Match
• 100K Employer paid AD&D
• Supplemental Life
• Pet Insurance Options
• PTO accruing on start date
• Sick Time
• Bereavement Leave
• Short Term and Long Term Disability
• EAP Program
• Advancement Opportunities
• Annual Safety Boot Allowance
• Prescription Safety Glasses Allowance

QualificationsEducation and/or Work Experience Requirements

• High School Diploma or GED
• Some college or trade school preferred
• 5+ years experience in Heavy Equipment Service
• 3-5 years administrative/clerical
• 5+ years customer service experience
• 3-5 years sales experience
• 3-5 years supervisory/management experience

Required Skills and Competencies

• Organizational Skills
• Telephone Skills
• Communication Skills
• Safety Knowledge
• Math, Reading & Writing Skills
• Product Knowledge
• Reasoning Skills

Computer Skills

• Microsoft Word – Intermediate Level
• Microsoft Excel – Intermediate Level
• Ability to interpret P&L Reports

Work Environment

• Monday–Friday, 7:00AM- 4:00 PM On Site
• Office Environment with potential exposure to industrial environments
• The noise level in the work environment is moderate to loud

Physical Requirements

• Normal physical agility