Service Manager

Power Motive Corporation; Albuquerque (NM); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health

Vision

Dental

401K with Company Match

100K Employer paid AD&D

Supplemental Life

PTO accruing on start date

Sick Time

Bereavement

Short Term and Long-Term Disability

EAP Program

Safety Boot and Prescription Safety Ey

Glasses Allowance

Training and Advancement Opportunities

Job summary

Power Motive Corporation in Albuquerque, NM is seeking a Service Manager to lead our service department and ensure branch success. You will oversee administrative and technical functions, manage warranties, quotes, and safety compliance, and collaborate with leadership.

The role requires strong organizational, communication, and problem-solving skills, plus at least five years of heavy equipment experience.

Qualifications

• At least five years of experience operating heavy equipment.

Responsibilities

• Manage work-order opening, closing and invoicing processes.
• Oversee warranty work-orders and ensure proper information and timely closures.
• Provide DOT compliance paperwork to the compliance manager.
• Consult with executive management on departmental objectives.
• Coordinate training with Technical Services for technicians.
• Provide resources to maintain a clean and safe work environment.
• Resolve customer concerns regarding service promptly.
• Maintain positive relationships with technicians and staff.
• Ensure legible, accurate quotes to customers and PSSRs.
• Recommend cost-effective repair procedures to customers and PSSRs.
• Maintain clear communication with Technical Services on open issues.

Skills

Organizational Skills

Telephone Skills

Communication Skills

Safety Knowledge

Math, Reading & Writing Skills

Product Knowledge

Reasoning Skills

Education

Five years heavy equipment experience

Tools

Microsoft Word

Microsoft Excel

Job description

• Level: Management


• Job Location: Albuquerque, NM 87109


• Position Type: Full Time


• Salary Range: $120,000.00 - $150,000.00


• SalaryTravel Percentage: None


• Job Shift: Day

As a Service Manager at Power Motive Corporation, you play a critical role in your branches success and our overall Service Departments needs.

Key Job Activities:

Administrative

• Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently


• Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process


• Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements

Organizational

• Consult with executive management regarding departmental objectives


• Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician

Work-Environment

• Provides the resources necessary to have a clean and safe working environment


• Work with customers to quickly resolve concerns regarding service work


• Maintain positive working relationship with technicians and other support staff

Sales

• Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs


• Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs

Technical

• Maintain a clear line of communication to the Technical Services dept. regarding open technical issues


• Ensure that information flow to the technicians is adequate and timely


• Plan truck equipment, tooling purchases and other capital recommendations to executive management

Company Benefits:

• Health


• Vision


• Dental


• 401K with Company Match


• 100K Employer paid AD&D


• Supplemental Life


• PTO accruing on start date


• Sick Time


• Bereavement


• Short Term and Long-Term Disability


• EAP Program


• Safety Boot and Prescription Safety Eye Glasses Allowance


• Training and Advancement Opportunities

Job Qualifications:Education and/or Work Experience Requirements:

• Minimum Experience: At least five years of experience with heavy equipment

Required Skills and Competencies

• Organizational Skills


• Telephone Skills


• Communication Skills


• Safety Knowledge


• Math, Reading & Writing Skills


• Product Knowledge


• Reasoning Skills

Computer Skills:

• Microsoft Word – Intermediate Level


• Microsoft Excel – Intermediate Level

Work Environment

Monday–Friday, 7:00AM- 4:00 PM

Office Environment with potential exposure to industrial environments

The noise level in the work environment is moderate to loud

Physical Requirements:

• Bending, reaching, twisting, pulling, kneeling and lifting are continuous essential functions of the job


• Normal physical agility is a must


• Requires the use of both hands