Service Manager

Power Motive Corporation; Tucson (AZ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

HSA Plans with Employer Contribution

Vision

Dental

401K with Company Match

100K Employer paid AD&D

Supplemental Life

Pet Insurance Options

8 Paid Holidays a Year

PTO accruing on start date

Sick Time

Bereavement Leave

Short Term and Long Term Disability

EAP Program

Advancement Opportunities

Annual Safety Boot Allowance

Prescription Safety Glasses Allowance

Job summary

Power Motive Corporation is seeking a Service Manager in Tucson, AZ to lead the Service Department, ensuring efficient and profitable operations across branches. You will supervise technicians and administrative staff, manage work-orders, warranties, and safety compliance, while aligning with executive goals and company values.

You will collaborate with technical services, schedule training, and drive customer-focused service delivery with an emphasis on quality, safety, and cost control.

Qualifications

• High School Diploma or GED required.
• 5+ years experience in Heavy Equipment Service.
• 3-5 years administrative/clerical
• 5+ years customer service experience
• 3-5 years sales experience
• 3-5 years supervisory/management experience

Responsibilities

• Oversee service department processes: work-order opening, closing and invoicing.
• Oversee the warranty work-order process to ensure proper information and timelines.
• Provide the DOT compliance manager with service truck and technician paperwork.
• Oversees Service Team and Technicians.
• Assists in hiring, training, and direction of field service personnel.
• Conducts performance reviews for all Service Members and Service Technicians.
• Encourages adherence to company Principles in Practice and Core Values.
• Consult with executive management regarding departmental objectives.
• Collaborate with Technical Services dept. to schedule training for technicians.
• Provide resources for a clean and safe working environment.
• Resolve customer concerns regarding service work.
• Maintain positive relationships with technicians and support staff.
• Work with Field and Shop service managers to provide legible, accurate quotes.
• Recommend cost-effective repair procedures to customers and PSSRs.
• Maintain clear communication with Technical Services on open issues.
• Plan truck equipment, tooling purchases and other capital recommendations.

Skills

Organizational Skills

Telephone Skills

Communication Skills

Safety Knowledge

Math/Reading & Writing Skills

Product Knowledge

Reasoning Skills

Education

High School Diploma or GED

Some college or trade school preferred

Tools

Microsoft Word

Microsoft Excel

P&L Reports interpretation

Job description

Job Details

Level: Management

Job Location: Tucson, AZ 85714

Position Type: Full Time

Salary Range: $120,000.00 - $150,000.00

Travel Percentage: None

Job Shift: Day

As the Service Manager for Power Motive Corporation, you will be responsible for the efficient and profitable operation of the Service Department; and overall branch locations needs. You will be effectively and efficiently managing the flow of the department working with Executive Management and your direct reports to make Service Goals while leading your team with Power Motive Corporation's core values and dedication to operational success.

Key Job Activities

Administrative

• Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
• Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
• Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements

Supervisory Responsibilities

• Oversees Service Team and Technicians
• Assists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possible
• Conducts performance reviews for all Service Members and Service Technicians.
• Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines

Organizational

• Consult with executive management regarding departmental objectives
• Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician

Work-Environment

• Provides the resources necessary to have a clean and safe working environment
• Work with customers to quickly resolve concerns regarding service work
• Maintain positive working relationship with technicians and other support staff

Sales

• Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
• Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs

Technical

• Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
• Ensure that information flow to the technicians is adequate and timely
• Plan truck equipment, tooling purchases and other capital recommendations to executive management

Company Benefits

• Medical Insurance
• HSA Plans with Employer Contribution up to $1750.00 annually
• Vision
• Dental
• 401K with Company Match
• 100K Employer paid AD&D
• Supplemental Life
• Pet Insurance Options
• 8 Paid Holidays a Year
• PTO accruing on start date
• Sick Time
• Bereavement Leave
• Short Term and Long Term Disability
• EAP Program
• Advancement Opportunities
• Annual Safety Boot Allowance
• Prescription Safety Glasses Allowance

Job Qualifications

Education and/or Work Experience Requirements

• High School Diploma or GED
• Some college or trade school preferred
• 5+ years experience in Heavy Equipment Service
• 3-5 years administrative/clerical
• 5+ years customer service experience
• 3-5 years sales experience
• 3-5 years supervisory/management experience

Required Skills and Competencies

• Organizational Skills
• Telephone Skills
• Communication Skills
• Safety Knowledge
• Math, Reading & Writing Skills
• Product Knowledge
• Reasoning Skills
• Computer Skills:
  • Microsoft Word – Intermediate Level
  • Microsoft Excel – Intermediate Level
  • Ability to interpret P&L Reports

Work Environment

• Monday–Friday, 7:00AM- 4:00 PM On Site
• Office Environment with potential exposure to industrial environments
• The noise level in the work environment is moderate to loud

Physical Requirements

• Normal physical agility