Service Manager

Cintas Corporation; Troy (MI); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with company match

Paid time off

Job summary

Cintas Corporation in Michigan is seeking a Service Manager to directly lead the customer-facing Service team. You will hire, coach and evaluate staff, drive performance, and maintain a safe working environment while ensuring superb customer satisfaction at every location.

The role covers achieving sales, profit, inventory and payroll goals, managing budgets, and resolving customer issues. You will also provide hands-on support at customer sites, assist with pickups and deliveries, and uphold

Qualifications

• Valid driver's license.
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred.
• Experience in industrial sales or customer service preferred.
• Available to start within two weeks after offer.

Responsibilities

• Directly manage the customer-facing Service team and oversee performance.
• Hire, coach and appraise team members; ensure safety and customer satisfaction.
• Resolve customer issues and train staff in sales techniques.
• Achieve sales, profit, inventory and payroll goals; manage budget.
• Provide hands-on support at customer sites and with deliveries.

Education

Bachelor's Degree or equivalent work experience

Job description

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Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventoryand payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required

• Valid driver's license
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

• Experience in industrial sales or customer service
• Availability to start within two weeks after offer made/accepted

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Troy
Nearest Secondary Market: Detroit
Job Segment: Payroll, Service Manager, Performance Management, Manager, Finance, Customer Service, Human Resources, Management