Service Manager

Cintas Corporation; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Disability/Life/AD&D Insurance

Paid Time Off

Career Advancement

Job summary

Cintas Corporation in Madison, WI seeks a Service Manager to lead the customer-facing Service team and ensure top-notch service delivery. You will hire, coach, and manage performance while driving customer satisfaction and sales growth at client sites.

The role includes hands-on support, budget oversight, and collaboration with field personnel to meet payroll, inventory, and profit goals. A valid driver’s license is required.

Qualifications

• Valid driver's license is required.
• High School Diploma or GED; Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Directly manage the customer-facing Service team.
• Hire and perform performance management.
• Provide leadership and foster a safe working environment.
• Resolve customer-related issues and maintain high satisfaction.
• Train the team on effective sales techniques.
• Achieve sales, profit, inventory and payroll goals within budget.
• Hands-on support visiting customer sites when needed.
• Drive a company vehicle to/from customer locations.
• Manage budgets and address operational issues.

Skills

Valid driver's license

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience preferred

Job description

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Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventoryand payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required

• Valid driver's license
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

• Experience in industrial sales or customer service
• Availability to start within two weeks after offer made/accepted

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

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Nearest Major Market: Madison
Job Segment: Payroll, Service Manager, Manager, Performance Management, Finance, Customer Service, Management, Human Resources