Service Manager

Heritage Ford of Tremonton; Tremonton (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

401(k) plan

Employee vehicle purchase and service

Ongoing training and career growth

Family-like team environment

Job summary

Heritage Motor Company of Tremonton in Tremonton, UT, is seeking an experienced Service Manager to lead our Service Department. You will oversee daily operations, mentor technicians and advisors, and ensure every customer leaves with a positive, properly serviced vehicle.

The role requires strong leadership, customer service, and knowledge of dealership service software. We offer competitive pay, health insurance, 401(k), paid time off, and a family-like team environment in a community-focused

Qualifications

• Experience leading service department or service advisor leadership.
• Strong knowledge of dealership service operations (CDJR and Ford a plus).
• Ability to train, motivate, and manage a team.
• Excellent customer service, communication and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of the service department, ensuring efficient workflow and high-quality repairs.
• Hire, train, schedule, and mentor service advisors and technicians.
• Ensure an outstanding customer experience from check-in through vehicle delivery.
• Monitor and manage department budgets, labor hours, parts costs, and profitability.
• Maintain manufacturer service standards, certifications, and warranty compliance.

Skills

Leadership

Customer service

Communication

Problem solving

ASE certifications

Education

ASE certifications

Tools

CDK

Reynolds & Reynolds

Tekion

DealerTrack

Job description

Service Manager

Heritage Motor Company of Tremonton | Tremonton, UT | Full-Time

About Us

Heritage Motor Company of Tremonton is a CDJR and Ford dealership with a proven record of excellence serving our community. We've built our reputation on honest service, hard work, and treating our customers and each other like family. Our team enjoys a family-like atmosphere at the dealership, and we're proud to be part of a great, family-centered community in Tremonton. If you're looking for a place to build a career, not just work a job, we'd love to meet you.

Position Overview

We are seeking an experienced, customer-focused Service Manager to lead our Service Department. The Service Manager will oversee daily service operations, manage and mentor our service team, and ensure every customer leaves with a positive experience and a properly serviced vehicle. This is a key leadership role for someone who takes pride in operational excellence and wants to be part of a dealership that feels like family.

Key Responsibilities

• Oversee day-to-day operations of the service department, ensuring efficient workflow and high-quality repairs
• Hire, train, schedule, and mentor service advisors and technicians
• Ensure an outstanding customer experience from check-in through vehicle delivery
• Monitor and manage department budgets, labor hours, parts costs, and profitability
• Maintain manufacturer (CDJR and Ford) service standards, certifications, and warranty compliance
• Handle customer concerns promptly and professionally, resolving issues to build lasting trust
• Track key performance metrics (CSI, productivity, efficiency) and drive continuous improvement
• Maintain a safe, clean, and organized shop environment in compliance with dealership and safety standards
• Partner with Parts and Sales departments to support overall dealership goals

Qualifications

• Previous automotive service management or service advisor leadership experience preferred
• Strong working knowledge of dealership service operations; CDJR and/or Ford experience a plus
• Proven leadership skills with the ability to train, motivate, and manage a team
• Excellent customer service, communication, and problem-solving skills
• ASE certifications a plus
• Experience with dealership service software (e.g., CDK, Reynolds & Reynolds, Tekion, DealerTrack, or similar) preferred
• Valid driver's license with an acceptable driving record
• Ability to pass a background check and pre-employment screening

What We Offer

• Competitive pay, based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Employee vehicle purchase and service discounts
• Ongoing training and career growth opportunities
• A supportive, family-like team environment in a great family-centered community

Heritage Motor Company of Tremonton is an Equal Opportunity Employer.