Service Manager

Dondelinger Ford CDJR; Grand Rapids (MN); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Comprehensive benefits (health, dental, vision, 401(k), paid time off)

Opportunity to grow with a locally owned business

Job summary

Dondelinger Ford CDJR is seeking a Service Manager to lead our service department in Grand Rapids, MN. The ideal candidate will have proven experience in an automotive dealership, strong leadership skills, and a commitment to exceptional customer service.

We offer a competitive compensation package between $150k and $200k+ depending on experience, along with comprehensive benefits including health, dental, and 401(k) opportunities. If you're a high-energy leader ready to contribute to our growth, we want to hear from you.

Qualifications

• Proven experience as a Service Manager or strong Assistant Service Manager in an automotive dealership.
• Strong leadership and people-development skills.
• Deep understanding of dealership service operations and manufacturer processes.
• Excellent communication and customer service skills.
• High integrity, positive attitude, and a results-driven mindset.

Responsibilities

• Lead, coach, and develop a team of service advisors and technicians.
• Oversee daily operations, including workflow, scheduling, and quality control.
• Drive key performance metrics: customer satisfaction, productivity, and profitability.
• Build strong relationships with customers to ensure service satisfaction.
• Manage warranty claims and parts inventory coordination.
• Collaborate with sales, parts, and leadership teams.
• Implement process improvements in a high-volume environment.

Job description

Service Manager – Dondelinger Ford Chrysler Dodge Jeep Ram

Location: Grand Rapids / Cohasset, MN (Itasca County)

Compensation: $150,000 – $200,000+ (base + performance bonuses)

Employment Type: Full-Time

Join a Growing, Locally Owned Dealership

Dondelinger Ford CDJR is a trusted, family-oriented dealership serving Itasca County and surrounding communities. We're investing in our people, our facilities, and our future — and we're looking for a driven Service Manager to lead our service department to the next level. If you're a high-energy leader who thrives in a fast-paced environment, loves solving problems, and knows how to drive customer satisfaction and profitability, we want to talk to you.

What You'll Do:

• Lead, coach, and develop a talented team of service advisors, technicians, and support staff
• Oversee daily service operations, including workflow, scheduling, and quality control
• Drive key performance metrics: customer satisfaction (CSI), productivity, labor sales, and profitability
• Build strong relationships with customers, ensuring exceptional service experiences that turn one-time visitors into lifelong clients
• Manage warranty claims, parts inventory coordination, and manufacturer compliance
• Collaborate with sales, parts, and leadership teams to maximize dealership performance
• Implement process improvements and best practices in a high-volume environment

What We’re Looking For:

• Proven experience as a Service Manager or strong Assistant Service Manager in an automotive dealership (Ford/Lincoln or CDJR experience preferred)
• Strong leadership and people-development skills
• Deep understanding of dealership service operations, fixed operations metrics, and manufacturer processes
• Excellent communication and customer service skills
• Ability to hit the ground running and contribute immediately to our growth
• High integrity, positive attitude, and a results-driven mindset

What We Offer:

• Competitive compensation package: $150k – $200k+ depending on experience and performance
• Comprehensive benefits (health, dental, vision, 401(k), paid time off)
• Opportunity to grow with a locally owned business

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.