Service Manager for Gilroy CDJR

Gill Auto Group; Gilroy (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid training

Medical benefits

Vision & Dental benefits

401(k) with company match

Paid holidays

Free college education courses

Employee appreciation lunches

Referral bonus

Employee discounts

Growth opportunities

Job summary

Gill Auto Group in Gilroy, CA is seeking an experienced Service Manager to lead the service department and drive performance.

You will hire, train, and manage staff, develop budgets, maintain quality repairs, and ensure excellent customer service within a supportive team environment that values growth and strong benefits.

Qualifications

• Technical automotive knowledge is required.
• Demonstrated ability to manage others in a service department.
• Organized and friendly personality with strong communication.
• Dealership experience preferred and background check/drug screen required.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by management and the factory.
• Attends managers meetings and drives department performance.
• Monitors and controls department performance using reports and surveys.
• Develops and implements a marketing plan to promote new and repeat business.
• Ensures compliance with regulations and manufacturer policies.

Skills

Technical knowledge

People management

Organizational skills

Customer service

Dealership experience

Job description

We are seeking an experienced Service Manager to join Gilroy CDJR Team. If you have previous experience and are interested in leading a growing department, apply below!

Benefits

• Paid training and development
• Medical, Vision and Dental Benefits
• 401(k) with company match
• Paid Holidays
• Free College Education Courses
• Employee appreciation lunches
• Employee bonus for referrals
• Employee discounts
• Excellent culture
• Room for growth

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan that promotes new and repeat business.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.

Requirements

• Technical automotive knowledge
• Previous Service Manager experience is a huge plus
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred
• Willing to submit to a background check and drug screen