Service Manager

Frontier Cooloing and Heating; Texas; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Modern office setting

Food provided

Growth opportunities

Job summary

Frontier A/C, Heating, & Refrigeration, a small HVAC service company in Mission, TX, seeks a Service Manager to lead the service department, oversee technicians, vehicles, and office operations, and ensure high-quality workmanship for customers. The role requires coordinating with the team to shorten downtime, provide accurate price estimates, and drive revenue growth.

You will manage invoicing, warranty issues, parts ordering, and inventory while aligning with seasonal demand and contract sales

Responsibilities

• Oversee Service Technicians, dispatchers, and parts personnel as applicable.
• Provide price estimations for parts and labor and estimate project hours.
• Ensure profitability of the service department and maintain quality workmanship.
• Review service invoices daily and ensure detailed invoicing and accurate pricing.
• Order parts, coordinate with the team to minimize downtime and schedule work.
• Monitor warranties and coordinate with vendors for issues.
• Maintain service inventory policies, pricing, and vehicle/tool readiness.
• Plan for seasonal fluctuations by promoting maintenance contracts and meeting sales goals.
• Track technician commissions and conduct performance reviews.

Job description

Job Description

Job Description

About us

FRONTIER A/C, HEATING, & REFRIGERATION is a small business in Mission, TX. We are professional, agile, innovative and our goal is to To be the premiere HVAC service company in the RGV.

Our work environment includes:

Modern office setting

Food provided

Growth opportunities

Frontier A/C is looking to expand its local footprint and we're searching for a committed and honest individual that wants to share their expertise as well as grow together as a team.

The service manager will overlook service techs, and vehicles, and may oversee a department or an office within the company. You will be expected to maintain a well-trained team that is up to date on new technology, uses tools and materials properly, and provides each customer with quality workmanship. As a service manager you will provide customers with price estimations for parts and labor; effectively estimate project hours for specific services and coordinate with the team to shorten downtime.

• Responsible for the profitability of the service department
• Responsible for making sure that all Service Technicians are properly trained.
• Supervises the Service Dispatcher(s) and parts person if applicable.
• Review all service invoices daily, this includes comparing time cards to the invoices and spot-checking pricing.
• Make sure that the Service Technician detailed the invoice in a thorough manner so the customer understands the service rendered and that the problem was taken care of.
• Order parts as needed, as parts are received pull service orders, and have the dispatcher schedule work.
• Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor.
• Responsible for determining and setting service inventory policies and pricing.
• Securing work for the service department and revenue generation.
• Make sure that all service vehicles are clean, stocked, running properly, etc.
• Monthly vehicle and tool inspections
• Plan for seasonal fluctuations in the business by making sure maintenance contracts are offered to all customers and meeting contract sales goals.
• Maintenance of service inventory stock
• Coordination and implementation of the service marketing calendar.
• Tracking and approval of Service Technician commissions.
• Performance reviews and increases
• Assist with collections.
• Approve on-call schedule
• Technical analysis for customer questions/phone calls.
• Other duties as assigned