Service Manager

COLD FACTOR HEATING & AIR SERVICES; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

COLD FACTOR HEATING & AIR SERVICES is seeking an experienced HVAC Service Manager to lead our growing team of technicians. You will oversee daily operations, drive service excellence, and contribute to our culture of safety, reliability, and high-quality workmanship in North Texas.

Ideal candidates have deep HVAC knowledge, strong leadership, and a customer-first mindset. The role includes weekly training for techs, and opportunities to advance within a supportive, values-driven company.

Qualifications

• Experience leading HVAC service teams.
• Strong knowledge of HVAC systems and service operations.
• Customer-focused leadership and communication skills.
• Ability to analyze data to improve service efficiency.
• Proficiency with service management software and MS Office.

Responsibilities

• Oversee daily operations of the service department to ensure timely, quality service.
• Train and coach technicians to meet company standards and performance goals.
• Develop and implement service policies for efficiency and safety.
• Monitor calls and feedback to sustain high customer satisfaction.
• Coordinate sales and installation teams for smooth service transitions.
• Manage inventory, equipment procurement, and budgets for the department.
• Ensure compliance with safety regulations and industry standards.

Skills

HVAC service management

Team leadership

Customer service

Data analysis

Communication

On-call readiness

Education

HVAC license or certification preferred

Tools

Service management software

Microsoft Office Suite

Job description

Job Description

Job Description

About the Role:

Cold Factor Heating & AIR Services

Job Summary: Are you Looking for a Career and not a Job with a Growing company that Values Culture, Core values and a sincere desire to provide excellent service? We believe in providing an honest approach to service, safety and quality for our customers. We are of the mind that true service is the pure motive Ideology where Money is not our Master but providing the best in service, safety, quality and reliability. If that's you then we are looking for an experienced HVAC service Manager to oversee our team of technicians and ensure the success of our Staff. We are really looking for someone with a Heart for customers who has a good knowledge of HVAC, maintenance, repair and installation.

- Weekly Training for techs for sales and Service and install

This position offers the opportunity to lead a team of skilled technicians, contribute to the success of HVAC projects, and enhance your expertise in the field. If you possess the required skills and experience, we invite you to apply for this rewarding position.

as a Service Manager you'll lead a dynamic team dedicated to providing top-notch HVAC solutions. This exciting opportunity allows you to make a significant impact while ensuring customer satisfaction and operational excellence.

Responsibilities:

• Oversee daily operations of the service department to ensure timely and quality service delivery.
• Manage and train service technicians to uphold company standards and enhance performance.
• Develop and implement service policies and procedures for efficiency and effectiveness.
• Monitor service calls and customer feedback to ensure high levels of satisfaction.
• Manage sales and installation teams to ensure seamless service transitions.
• Maintain inventory levels and manage equipment and tool procurement.
• Prepare and manage budgets, forecasts, and financial reports for the service department and weekly PAY
• Ensure compliance with safety regulations and industry standards.

Requirements:

• In The field with Techs and Sales Ability
• Proven experience in HVAC service management or a similar leadership role.
• Strong knowledge of HVAC systems, service operations, and customer service best practices.
• Excellent communication and interpersonal skills to effectively lead a team.
• Ability to analyze data and make informed decisions to improve service efficiency.
• Valid HVAC technician license or relevant certifications preferred.
• Strong problem-solving skills and a customer-focused mindset.
• Proficiency in service management software and Microsoft Office Suite.
• Willingness to work flexible hours, including on-call availability as needed.

About Us:

COLD FACTOR HEATING & AIR SERVICES has been serving the Flower Mound and North Texas communities for over 15 years, providing reliable heating and air conditioning solutions. Our gaol is to be the most trusted Hvac company in North Texas. Our commitment to customer satisfaction and quality workmanship has earned us a loyal client base, and our supportive work environment makes us a great place for employees to grow and thrive.