Service Manager

Service Tire Truck Center, Inc.; Nashua, Northern (NH, KY); On-site; USD 52,000 - 64,000; Full time

Job summary

Service Tire Truck Center, Inc. seeks a supervisor to oversee the service department, ensuring prompt, courteous, and professional customer service. You will manage technicians, schedule work, and coordinate with branches to maintain efficient operations.

Responsibilities include coordinating service activities, maintaining records, and ensuring accurate work orders and paperwork. This role requires strong leadership and adherence to safety and policy guidelines.

Qualifications

• Supervise service department personnel and promote teamwork.
• Deliver prompt, courteous, and professional service to customers.

Responsibilities

• Supervise service personnel, promote teamwork and manage an efficient workplace.
• Conduct weekly meetings with service personnel.
• Quote product and service prices to customers as needed.
• Receive and schedule service/repairs and dispatch road calls professionally.
• Maintain a daily log of all call activity and save for 6 months.
• Prepare and review work orders for billing within 24 hours of service.
• Ensure paperwork accompanies all products and records policy violations.
• Schedule 40-hour weeks plus night duty roster with Branch Manager.
• Ensure mounts, flats and balances are completed for delivery.

Job description

Description

Position Overview

Supervises all functions of service department personnel and activities. Responsible for delivering prompt,

courteous and professional service to customers.

Essential Job Functions (include the following. Other duties may be assigned.)

Supervise service personnel, promote teamwork and manage an efficient workplace.

Conduct weekly meetings with service personnel.

Quote product and service prices to customers as needed.

Receive and schedule all service and/or repairs and dispatch road service calls in a professional manner.

Maintain a daily log of all call activity. Save daily log for 6 months. Call customers back upon completion of road call. Obtain PO’s.

Generate computer work orders. Review service work orders for complete information such as required customer information, repairs, mounts, new tires, valves, tolls and hours of service before giving to office. Work orders must be ready for billing within 24 hours of the service. Compare the prior night’s work order(s) to the answering service log. Ensure that all work orders are accounted for.

Ensure that all products leave with proper paperwork. Communicate and record any attempts by an employee who violates company policy/procedures.

With the assistance of the Branch Manager, schedule service personnel for 40 hour work weeks plus the night time duty roster.

Ensure that requested mounts, flats and balances are done in time for delivery.

Ensure that new hires are not exposed to any potential danger without having had the proper training.

Inspect and maintain cleanliness and organization of service department, service vehicles and equipment. Ensure that VMR’s are complete and turned in to office once a week.

Ensure that service personnel are in company approved attire.

Ensure that ALL air gauges are checked weekly.

Maintain minimum levels of service supplies.

Meet with Department/Branch Managers to ensure coordination of service activities with activities of other departments such as production, sales, warehouse and office.

Responsible for scheduling maintenance and repair of service vehicles and equipment.

Participate in planning personnel safety and plant protection activities. Enforce use of safety equipment. You are responsible for the safety of the personnel