Service Manager

St. Louis Country Club; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

St. Louis Country Club in Ladue, MO, seeks a dining services and bar manager to join a long tradition of superior member service.

The Service Manager leads front-of-house operations across casual and formal dining, snack bar, outdoor spaces, and field bar, focusing on daily execution and staff development. You will collaborate with the AGM and Clubhouse Manager on wine and service programs, coordinate with the kitchen for menus and dietary needs, and supervise staff to ensure an elevated dining

Qualifications

• College degree in Hospitality preferred, or 3+ years related experience.
• Strong guest service orientation with a passion for member satisfaction.
• Experience in private clubs, hotels, or fine dining with banquets.
• Proven ability to lead, train, and supervise dining and bar staff.
• Knowledge of POS systems and beverage/wine service.

Responsibilities

• Oversee informal and formal dining room and bar service at events.
• Hire, train, schedule, and evaluate dining and bar staff.
• Coordinate daily service assignments and liaise with kitchen.
• Develop training standards and service policies.
• Address complaints and maintain high service standards.
• Lead pre-meal meetings and communicate policy changes to staff.
• Develop wine lists and beverage programs; track sales and inventory.
• Open and close operations as scheduled by AGM/Clubhouse Manager.

Skills

Member service

Public presence

Private club dining experience

Team leadership

Wine service

Education

Hospitality-related degree or equivalent experience

Tools

POS systems

Job description

St. Louis Country Club, a private country club located in Ladue Missouri, is searching for the right individual to join our dining services and bar management team and to become part of a long tradition of offering superior member service.

Our Service Managers lead front of the house operations including casual dining, formal dining, snack bar, outside spaces, and field bar. Responsibilities will focus heavily on daily execution of service, including staff training and development. Maintaining the highest dining standards, planning, and execution of functions while providing excellent service to the Club’s membership. Service Managers also aid the Assistant General Manager and Clubhouse Manager in continued development of the Club’s overall wine and service program to increase member satisfaction.

Job Tasks/Duties:

• Present and engaged in overseeing informal and formal dining room and bar service including maintaining an elevated level of member contact and during events and when necessary.


• Assist in hiring, training, scheduling, evaluating, and supervising of all dining and bar service staff.


• Delegates and organizes daily assignments to service team.


• Coordinates menus, dietary needs, special requests, and timing with the Kitchen.


• Assists in the development of training standards, steps of services and best practice policy implementation.


• Receives and manages all complaints concerning events, food, and beverage service.


• Serves as a liaison between the dining service and kitchen staff.


• Directs pre-meal meetings with service personnel. Relays any policy changes or operational changes to staff and guides them in any required adjustments.


• Inspect service employees to ensure that they are always dressed appropriately and in clean uniforms. Ensures adherence to standards and maintenance of uniform appearance and grooming standards.


• Assists in developing wine lists and beverage programs including tracking wine sales and inventory reviews.


• Serves as opening and/or closing manager based on the schedule determined by the AGM and Clubhouse Manager.

Candidate Qualifications:

• Strong positive attitude and willingness to assist members throughout their dining experience.


• Must be highly visible and possess a confident disposition with a passion for member satisfaction.


• Candidate must have experience in private clubs, hotels, or fine dining restaurants with both a la carte and banquet dining.


• Ability to direct a team of supervisors, chefs, servers, and bartenders to provide the best dining experience for our members.


• Proficient in dining and wine service with the ability to train staff in these same services.


• Ability to think creatively and calmly get the job done during challenging situations.


• Knowledge of computer POS order entry.


• Effective communication skills are necessary for interactions with members, fellow managers, and staff.

Educational Requirements:

College Degree involving Hospitality is preferred but not required or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.

Physical Demands and Work Environment:

Must be available to work evenings, weekends, and most holidays. Position requires the ability to sit, stand, climb stairs, balance, stoop, kneel, bend stretch, twist to reach and be independently mobile to navigate throughout the clubhouse and outdoor club areas as needed. Push, pull and lift to 50 pounds. Must be able to handle hot and cold interior and outdoor temperature conditions including noisy environments.