Service Manager

Spencer Manor Vineyards and Winery, LLC; St. James (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Spencer Manor Vineyards and Winery, LLC in Saint James, MO is hiring a Service Manager. This role requires strong leadership and hospitality management experience within a busy winery restaurant setting. Candidates must have open availability including weekends and be able to handle a fast-paced environment.

The ideal candidate will assist in daily operations, train staff, and improve service quality. Familiarity with P.O.S. systems and strong communication skills are vital for success in this position.

Qualifications

• Must have open availability including weekends.
• Experience in hospitality management required.
• Strong analytical skills and decision-making capabilities.

Responsibilities

• Maintain and support a positive culture within the organization.
• Oversee daily operations and assist in strategic growth.
• Train and evaluate new staff members.

Skills

Leadership qualities

Ability to thrive in a fast-paced environment

Problem-solving and decision-making skills

Excellent written and communication skills

Attention to detail

Professional phone skills

Ability to handle guest complaints

Education

ServSafe Certification

2+ years in hospitality management

Tools

P.O.S. computer system

Word

Excel

Google Docs

Job description

Overview

Spencer Manor Winery in Saint James, MO is looking for a Service Manager. Must be friendly, punctual, and a team player. Restaurant Management experience is required but we are a fast paced, busy winery restaurant that takes reservations and has a waitlist. Please include current availability in response. Must have weekend availability (Saturdays & Sundays).

Requirements

• open availability.
• At least 21+ years of age.
• At least 2-year of experience in hospitality management or relevant management experience.
• Ability to work nights including weekends/holidays.
• Alcohol and wine knowledge a plus
• Ability to understand and work with a sense of urgency

Qualifications

• Strong leadership qualities
• Abilities to thrive in a fast-paced environment
• Excellent problem-solving and decision-making skills, results-oriented, and customer-focused
• Excellent written and communication skills
• Strong attention to detail
• Must be dressed neatly and well-groomed in company approved uniform.
• Must be able to operate P.O.S. computer system
• Proficient in Word, Excel and Google Docs
• Walk or stand most of an 8-hour shift.
• Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests
• Must be able to calmly respond to unsatisfied guests and correct in a timely manner.
• Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.
• Strong analytical and decision-making skills
• ServSafe Certified is a plus

Job Responsibilities

• Maintain and support a positive, collaborative culture within the organization as a whole, fully embracing the culture and values statements espoused by Spencer Manor
• Assist in overseeing daily operations of the business
• Assist in creating new strategies for growth and putting them into practice
• Assist in overseeing the budget and managing expenses
• Training new staff | Host, Servers, Bartenders
• Hiring and terminating employees
• Evaluating productivity and performance and implementing strategies for improvement
• Keeping reports of business and employee performance
• Coordinating several teams and communicating with guests
• Responsible for providing overall leadership over brand
• Recognizing, motivating, coaching and training all team members in order to achieve operational excellence
• Consistently demonstrate “How we work together” principles
• Maintain the highest possible level of guest service through training and follow up.
• Effectively resolve guest complaints
• Responsible for inventory controls | inventory counts
• Ensure cash control and security procedures are maintained
• Review and maintain financial controls and take action as necessary based on company targets
• Adhere to Local Health Department code and company safety/security policies & procedures
• Responsible for conducting performance reviews
• Ensure maintenance of equipment/facility/grounds through the use of a preventative maintenance plan based on corporate standards