Service Manager

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee; Spartanburg (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee seeks a Service Manager to oversee shop operations and direct the flow of work using Shop Monkey. You will implement company procedures, enforce safety policies, and coach technicians to maintain a clean, safe environment.

You will also participate in hiring, training, scheduling, and coordinating with management on vendor relations and equipment maintenance, ensuring compliance with all guidelines.

Responsibilities

• Oversee shop operations and workflow
• Direct and optimize use of Shop Monkey management software
• Ensure shop safety policies are followed for staff and customers
• Instruct, coach, train, and manage shop technicians
• Schedule maintenance and assess equipment needs with store management
• Ensure proper documentation in Shop Monkey and compliance with guidelines
• Implement company policies for the shop and coordinate with vendors
• Assist in hiring and recruiting shop personnel
• Train technicians and supervise torque procedures
• Handle RTV paperwork and returns process
• Maintain daily shop cleaning and calibration routines
• Oversee vendor orders (excluding store stock items) and equipment inspections
• Support safety audits and address equipment issues with management
• Prepare the shop for weekly and monthly inspections
• Manage customer special orders and warranty-related activities
• Support management in daily operations and any other duties as needed
• Pass background checks prior to hire

Job description

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire