Service Manager

RNR Tire Express; Hilltop (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

RNR Tire Express is seeking a Service Manager to oversee shop operations, ensure safety and policy compliance, and direct the workflow using Shop Monkey. The role involves coaching technicians, maintaining equipment, and enforcing company procedures to deliver efficient service.

The ideal candidate will coordinate scheduling, training, and vendor coordination while upholding safety standards and ensuring accurate documentation within Shop Monkey.

Responsibilities

• Oversee all the operations in the shop.
• Direct the flow of all work scheduled within the shop and ensure Shop Monkey procedures are followed.
• Instruct, coach, train and manage shop techs to ensure procedures are followed while maintaining a clean and safe work environment.
• Inspect shop tools and equipment daily and schedule maintenance on missing/broken equipment, keeping management informed.
• Review and maintain Shop Monkey documentation and ensure techs record required fields.
• Implement and enforce all company guidelines (TIA, ALI) pertaining to the shop.
• Enforce PPE and safety policies (safety glasses, gloves, torque and lifting procedures).
• Oversee technician first torque procedures and perform manager secondary torque.
• Verify completion of figures after technician first torque.
• Order products via 1st Call and vendors for services and installs (excluding store stock).
• Prepare the weekly staff work schedule and assist in hiring and training shop personnel.
• Coordinate RTV returns and manage customer special orders (e.g., center caps or wheel replacements).
• Conduct weekly truck maintenance and inspections in Shop Monkey and address issues with management.
• Assist in monthly safety audits and daily equipment calibration and safety inspections.
• Maintain daily shop cleaning schedule and ensure customer returns are properly labeled and prepared for sale.
• Perform any other tasks deemed necessary by store management.

Job description

Service Manager

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire