Service Manager

RNR Tire Express; Athens (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

RNR Tire Express is seeking a Service Manager to oversee all shop operations, directing workflow and ensuring safety policies are followed. You will coach technicians, manage Shop Monkey entries, and coordinate maintenance and parts orders to keep the shop running smoothly.

The role requires leadership in training staff, implementing company guidelines, and maintaining a safe, efficient work environment for both team members and customers.

Qualifications

• Experience directing shop operations and implementing procedures
• Ability to train and coach shop technicians
• Familiar with shop safety protocols and PPE requirements
• Experience with a digital shop management system (Shop Monkey) is a plus
• Ability to pass a background check before hire

Responsibilities

• Oversee all shop operations and work flow
• Direct the shop management program and ensure proper use of Shop Monkey
• Instruct and coach technicians to follow procedures and stay safe
• Maintain a clean, safe work environment and report hazards
• Schedule maintenance on tools/equipment and coordinate with management
• Inspect and document equipment and ensure safe operation daily
• Order parts and services as needed, excluding store stock items
• Assist in hiring, training, and developing shop staff
• Lead monthly safety audits and daily calibration/safety checks
• Manage customer orders and returns, ensuring correct labeling and sale readiness
• Ensure adherence to all company guidelines and policies for the shop
• Complete weekly and daily shop tasks as assigned by store management
• Ensure all required fields are documented in Shop Monkey
• Maintain a binder for customer special orders and RTV paperwork
• Complete daily shop cleaning and readiness for service

Job description

Service Manager

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire