Service Manager

RNR Tire Express; South Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

RNR Tire Express is seeking a Service Manager to oversee all shop operations, ensure safety, and drive our service workflow using Shop Monkey.

You will coach and manage technicians, enforce company procedures, handle scheduling, parts orders, and daily equipment checks to maintain a clean, productive shop.

A strong focus on safety, training, compliance, and vendor coordination, plus ability to pass a background check, is essential.

Qualifications

• Experience overseeing auto shop operations and safety compliance.
• Familiarity with shop management software (Shop Monkey).
• Ability to train and manage technicians.
• Strong scheduling and inventory control skills.
• Must pass a background check prior to hire.

Responsibilities

• Oversee all shop operations and direct the flow of work scheduled in the shop.
• Implement and execute company procedures and safety policies.
• Coach, train, and manage shop technicians to ensure procedures are followed.
• Schedule staff, maintain PPE and safety equipment, and ensure a clean, safe environment.
• Order parts and manage vendor relations; maintain Shop Monkey documentation.

Job description

Service Manager

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire